Premier Pet TransportHere at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.
Premier Pet Transport (pptbooking.com) has 2,856 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Sue B.
I had nothing but a good experience with this company. They let me know about when they would be arriving kept in touch and gave our puppy a little bath while we went over the paperwork. The drivers were super friendly and professional.
Response from Premier Pet TransportJul 15, 2025
Thank you for your kind words and for sharing your positive experience. We are delighted to hear that you had a smooth and enjoyable experience with our services.
marion
They were polite and on time. My entire experience with PuppySpot and the pet transport has been 100% satisfaction. My little girl is safely in her new home!!!
Response from Premier Pet TransportJul 15, 2025
We're thrilled to hear you had a wonderful experience! It warms our hearts to know you were satisfied. Thank you for sharing!
MARTHA T.
Dallas and Nathan M were wonderful. They kept us informed as they progressed to our delivery point. They were delightful and fun! Our puppy arrived in great spirits, beautiful and clean. I would highly recommend them for future pet transportation!
Response from Premier Pet TransportJul 15, 2025
We're so happy to hear you had a positive experience with our team and that you're thrilled with your new puppy! We appreciate you taking the time to share your kind words.
Stephanie B.
Dallas and nathan did an exceptional job of bringing my little one home to me. They were attentive and very nice, both were letting me know the times and where my puppers was going to be home. They promptly let me know he was ahead of schedule, which was amazing and i can tell he they were in good hands! Great experience, thankyou dallas and nathan!
Response from Premier Pet TransportJul 15, 2025
We appreciate your kind words about your experience with us. It's wonderful to hear that you found our team helpful and that the delivery process was smooth and professional. Thank you greatly for taking the time to share!
Performance O.
CLAY AND BEAU was excellent with delivery of new pup all the way from Missouri!!!
Response from Premier Pet TransportJul 15, 2025
We're so glad to hear you had a positive experience with our drivers. We appreciate your kind words and will share your feedback with them.
Joshaua R.
Richard did a great job, puppy was delivered healthy and clean. We would definitely use this service again!
Response from Premier Pet TransportJul 15, 2025
Thank you for taking the time to share your wonderful experience. We hope your new puppy is settling in well!
JJ
Nathan was professional, informative, and kind. Would do business with this company in the future! Would recommend him! Thank you!
Response from Premier Pet TransportJul 15, 2025
We appreciate your kind words about your experience with us. It's wonderful to hear that you found our team helpful and that the delivery process was smooth and professional. Thank you!
Sad Puppy O.
Met in a Costco parking lot during the rain to get my puppy. Had to sign paper in the rain and wait for them to “brush” my Morkie puppy. She was handed to me with globs of hair mixed in her coat, she was very sticky and smelled from all the cologne spray, and I hurried her to my car. Brought her straight to the vet from there. Their diagnosis found her weighing at just 2.7 pounds which is less than when I purchased her, they said she was dehydrated, lethargic, had issue from her gums from dehydration which the stated as “deciduous”, and stated that her spine was “thin with spine palpable”. Within 48 hours, our new puppy was rushed to ER Vet. Three hours later, she had to be euthanized. I spent $599 for this “white glove service”. This was anything but white glove service. And when I later found out that our new puppy was in that van from June 17 through the 21st traveling around just broke my heart. Our puppy was in that van way too long and not properly taken care of. And it blows my mind when the driver told me he had 38 deliveries to make. So I’m asked to write a review…. and this is what I need to share. I was refunded just the cost of the puppy. However, I was NOT refunded for this horrible transportation service. It’s quite obvious how wrong this is and how the lack of care and concern for our puppy played such a role in her losing her life. I will tell anyone who asks about this transportation service NOT TO USE IT. This is the second time I’m sending this review. Let’s see if it is posted or responded to this time. I am furious and disgusted with our experience and the loss of our puppy. I don’t want this to happen to anyone else or to another puppy.
Response from Premier Pet TransportJul 15, 2025
We would like to start by saying how sorry we are to hear about the loss of Victoria, your little Morkie puppy. We have looked extensively into what could have gone wrong and how to prevent anything like this from happening in the future. It does appear that the puppy lost three ounces of weight from the time the vet check was performed prior to the puppies pick up to the time the puppy arrived. The drivers did state that the puppy would not eat the dry food provided by the breeder during transit but liked the soft canned food of Science Diet they offered. They continued to provide her with that throughout the trip. They also stated that they relayed that information at the time of drop off. The puppy was active throughout the journey and showed no signs of distress at any of the comfort stops or while in transit. On the initial exam it does state the puppy was dehydrated and lethargic. It also states that a glucose test was offered but declined and no fluids were given. It's surprising that a glucose test, fecal test and fluids weren't done considering the stated condition of the puppy. The puppy went home at that point and was brought to the emergency vet two days later in distress where she unfortunately was euthanized. We do not have information telling us how the puppy was doing for those two days. When providing care for these toy size puppies it is always vitally important to monitor their activity and watch for signs of hypoglycemia. A puppy's glucose level can drop rapidly, often within minutes of not eating or fasting. Feeding nautical alone is not a supplement for food. Since a fecal nor a necropsy were performed it is impossible to determine what if any underlying issues could have contributed to the tragedy. I do know from the pictures the puppy looked clean and healthy at the time of drop off and it did appear to be drizzling rain. Our email and phone number were made available and had we known the situation we would have offered guidance and support from our on-staff vet. We cannot change what has happened and we feel terrible that it did. We will get with the vendor on refunding your shipping cost. I know that doesn't change what has happened, but we want you to know that we do care dearly for each and every puppy we provide a transport service for and are committed to safety and care for them during their journey.
