powersmartusa.comReviews of powersmartusa.com

This store is an absolute gem for anyone seeking reliable outdoor solutions! Whether you’re upgrading tools or preparing for emergencies, their expertise ensures you’ll find the perfect fit. The after-sales support is also stellar, with clear communication and genuine care for long-term value. A trustworthy, forward-thinking brand that powers smarter living—highly recommended!

Service is excellent. I ordered parts for my snow blower in Powersmartusa.com. When I received the parts, one of the parts is not what I expected. I emailed customer service dept., the staff Amy responded quickly and told me I ordered wrong part, but they are willing to send me the right one without extra charge. I am very grateful for that.

I bought the 80v 21 inch snowblower. I tried to use it for the first time on two inches of dry snow. The front bottom edge kept digging into the concrete; I could not push it forward without lifting the front slightly by pushing down on the handle. After making several passes, the motor would not start. I noticed a flashing red light on the handle. After a minute, it started. I made a few more short passes and then it failed to start again until it rested for a while. If two inches of dry snow overloads it, I imagine it would be worthless in six inches, or any amount of wet snow. I called Powersmart and they told me to call 872-314-0005. I called that number and left a callback message after being on hold for 30 minutes. No callback yet.

I ordered two springs for the rear door on my Power Smart mower on August 19th 2024. I have never received the parts and their customer service has not once responded to repeated emails asking about my order. Makes me wonder why they even claim to HAVE customer support. To the person asking for the order # (#26283) and for me to post my email address here, your must be nuts. My email address will not be posted here. There is my order #, and you can find my email address attached to it. I do not believe I was charged for the springs .... I just really needed them. So (eyeroll) don't ask me to post my credit card info here, either.

I purchased a 24" 80V Snowblower from PowerSmart. The first use went fine 30 min. and done. Second use I started getting a ground fault light and the blower shut down. Reset, reinitiate and it runs for 2-5 seconds and goes down on ground fault again. I have spent hours on the phone trying to get in touch with customer service. I lodged a complaint with the BBB in Chicago, they contacted PowerSmart. I received a letter from someone in the customerservice department telling me that a full refund would be sent to my accound, destroy the unit as it would no longer be covered under warranty. I didn't... Waited to see the whites of their eyes on the refund. It never happened... BBB went back to them and ended up getting ignored the second time. I have a $900 boat anchor with an extended warranty if anyone needs one. Our Lakes are frozen right now... More of a summer project.... (Actually I would never do that to the fish! But even our dump has standards!) I never received anything resembling customer service from them and don't expect to at this point. It just sets under its cover all shiney and new... Actually purchased on Amazon 2/13/23 and the frustration continues... I guess if you buy from them you diserve what you get! Never again!

Cheap product using cheap parts, and virtually no real warranty service available. Don't buy from them!

I had a Power Smart snow blower for 2 years. The first year, the tire screw fell off, and the wheel broke apart. The second year, the belt was torn off, the auger stalled, and the engine oil leaked. It cannot be used. I decided to sell it as parts for $100 and got $80, so to avoid a piece of heavy junk in my shead.

I bought a 24" snow blower with briggs & stratton engine. It worked about 4 times and then stopped. When I contacted them about the warranty I learned that I need to bring to an authorized repair site and that there are none near me in VT. At the end of the season I managed to get it to work so I was hopeful for this season. I just brought it out, put in fresh gas only to have it not start even using the electrical starter. I sent 2 emails to PowerSmart support over 7 days and as of now have received no response at all. Do not buy their products or at least make sure they can service it near you as the warranty is useless. This company does not stand behind their products. I deeply regret having bought this snow blower from them.