Ian J.
Bought a push mower
Bought a push mower. Didn't even take it out of the box because the front wheel component was broken. Took it to a mechanic to fix it. He discovered the entire motor was busted up, like someone had dropped it from high up. Blade wouldn't turn. Called and emailed powersmart for almost a month before just buying a different mower. Don't waste your money. Any review that says it works just fine. It's probably written by their own management team to hook a new sucker into buying. I'd give it a negative 5 if I could. Horrible experience
Response from powersmartusa.comApr 8, 2025
We’re really sorry to hear about the issues with your push mower and the frustration this caused. This is not the experience we aim to provide, and we apologize for the defective product and the delay in our response. We’d like to make things right, whether through a refund or replacement. Please contact us at [email protected] and we’ll resolve this as quickly as possible. Thanks for your feedback, and again, our apologies for the inconvenience.