ActiveCampaign PostmarkReviews of postmarkapp.com

Stay away — we imported literally CUSTOMERS that placed orders on our site and our account. We didn't send anything for a couple weeks and tried logging in again on Friday morning to send another marketing campaign, all was well. AFTER we sent it, they "temporarily suspended" my account "for my own good". Our spam rate went to 0.16 the first time we sent a marketing campaign to all subscribed customers. We later discovered that we were sending to customers who we hadn't emailed in several years. Contact support, get it lifted and send the campaign. right? Wrong! They don't have a phone # or even a live chat system. You have to submit a support ticket and wait for a response. Today is Monday and I'm still going back and forth with them. If I hadn't already invested a huge chunk of time getting this account up and running I would have already given them the finger and bounced. The last thing I read from them is them asking for proof that the contacts were opted in.... we have date/time/ip address for every contact, but that would just be their order information since our opt-in process is only a check box on the checkout page. Just save yourself the headache and stay away. I never write negative reviews but after wasting multiple days and still not being able to send despite being a paying customer, I sincerely just wish to warn future victims.

I like that their service is reliable and cost effective. Its simple to use and their documentation is great.

I like that their interface is easy to use. I like the templates option, webhook with status of emails such as delivery, bounce and open. I also like that the service is very affordable.

We've been with PostMark for only a couple of months now but setup was a breeze and deliverability has been impressive. We are using PostMark for both transactional and broadcast emails, sending about 50k per month. The WebUI can be a little confusing and could use some updating, but our developer says the API and Webhooks are easy to implement. Certainly no real complaints so far.

I like their pricing and easy to use API. I use their templates and delivery/bounce webhooks. I use that in assessing risk of any sale getting refunded / chargebacked. I didnt have to use their customer service as their knowledgebase and documentation was enough for me so far.

Very bad services, I've been praying for them for a week to talk because I've reduced the number of subscribers and I have to pay less (the subscription payment is made according to the number of subscribers) and I can't go from the current level to another, unless I talk to someone, but they refuse to talk to me

Perfect service. We've been using Postmark for a couple months now and they haven't disappointed us.

Top notch support, interface and deliverability. (Moved from Mailjet which have an awefull WP plugin)