ActiveCampaign PostmarkReviews of postmarkapp.com

I have tried using MailJet and AmazonSES before postmark and the customer service is very slow. I set up postmark and got my domain approved to send email on the same day. Customer service is amazing.

Brutal shutdown, zero dialogue Postmark shut down our entire account after a single B2B broadcast sent via their own Broadcast server, despite the recipient origin being clearly explained at signup. Worst part: transactional emails were blocked as well, instantly breaking our SaaS for paying customers. No warning. No discussion. No separation between broadcast and transactional streams. If you run a European B2B SaaS and need reliable transactional delivery, be aware: Postmark applies a zero-tolerance, US-centric policy that can shut down your service overnight. Refunded, yes. Trusted again, never.

I moved over to Postmark as I had read it was a great service. I only use it for transactional mail. It's really difficult trying to categorise receivers – you can use tags or meta data, but this all has to be done in the email headers via the API. Why can't it be done in the app? You can't section off groups of people within the app itself and that causes problems for me. Additionally. I've had to stop all click tracking as the Postmark click tracking domain failed last year and all my emails were just hanging in the air. I didn't realise at first and my users were saying they couldn't access the website. The website was online and it wasn't until later that I realised what the problem actually was. So without click tracking I have a lot less overview of what's going on with my emails. I'm going looking to move away fmor Postmark but it takes so long setting everything up. I just don't have time right now.

total waste of time, very miss-leading website and service offering

Idiotic chatbot. Our emails were accepted by their SMTP but didnt show in the panel. Also were not delivered. Instead of haveing a person talking to us they employ some cretin LLM that wants everything but a kitchen sink before MAYBE contact us with human operator. We went with mailjet. This crap work until it works. But when it fails, you are done. Good luck having anyone help you while your company goes down. IN-FUR-IA-TING

Don’t come close to this company.. they promise 24h for account review approval but you keep waiting and waiting!! I’ve sent them countless tickets to support and sales but no one cares.. like a blackhole! If they treat new customers like that, then how will they treat existing ones! Update: After 3 days, they replied: We reviewed your account and based on the information you gave us, it doesn’t look like Postmark will be a good fit for your sending needs at this time They refused my account to send otp and order confirmation while this is what they claim they are about!! They just waste our precious time and decide on our behalf!!Such an ego and horrible attitude!! No one discussed with me, no reason given, nothing, just ann arbitrary decision!

Declined our site

Postmark used to be amazing before it was bought by ActiveCampaign. I used to recommend it to all my friends, colleagues and clients. I no longer do. I have lost so many emails due to sneaky changes in their pricing tier without proper notice and extremely poor customer service. While they used to care about the customer more than anything and attempted to help you in any way possible, they've now become soulless, uncaring and unapologetic and spew the same AI-generated corporate jargon as the next company. Or they ignore your support requests entirely. RIP Postmark.