ActiveCampaign PostmarkReviews of postmarkapp.com

I wasted an entire week waiting on account approval just to send emails and it is still not resolved. I have a new website and my initial approval was not accepted until I sent them my beta test stie for 'manual' review. Reviews only happen M-F during business hours and customer support responses are slow if you get a response. They 'promise' a 24-hour review period, which is not how they actually deliver.

We currently use Sendgrid. Spent 2 hours early one Saturday morning (yes, personal time) reading reviews of options and the review of Postmark on the Postmark site. Registered for an account, provided credit card details, went through setup for 3 domains, DNS settings, etc. Then I get an email from Postmark: "We reviewed your account and based on the information you gave us, it doesn’t look like Postmark will be a good fit for your sending needs at this time. We have paused your account, so you won’t be able to send or receive any new messages." So they suck..... stick with Sendgrid or anyone but Postmark.

They promised to secure their service with whitelist IP 12 months ago, claimed it was coming soon. Then my account got compromised and the API key exposed, subsequently 12000 phishing emails were sent from the account. I asked again about the whitelisting of ip's, limiting max amount of email daily, other security preventative measures they have available but nothing is yet available. Not even a log in log to see wether one of the 2 users accounts with 2FA enables were compromised. and their customer support team mentioned that even though security measures were coming nothing was available yet. And that due to their low security features they disabled my account and denied any further service. What a terrible way to deal with a security breach. I regret entrusting my business to this company.

Same story as others. Been using the service for the better part of a decade. It's been great, up until the last year or so. I guess ActiveCampaign is finally infecting the product with it's mediocrity.

I have been using these guys for the best part of a decade and until recently they have been great. Support fast and responsive, delivery second to none. Until now - since active campaign acquired them. Now I have system where delivery rates have dropped and there seems to be no one picking up support. I have sent emails, used support forms (the wonderful chat system has gone) and even tried tweets... But nothing... Tumble weeds ... Silence. Prices are also increasing which in itself would be ok if there was the appearance of someone working there to assist. So, I am wondering what to do. Do I bail out? Since my customers are complaining, the radio silencevfrom active campaign is likely to force my arm very soon. If you had asked me 8 months ago would I recommend them, I would say absolutely. Now I would suggest staying clear.

I bought some shoes reve caovilla , I suspect they where fake I contact the team and they told me it was real , I went to the store and they told me it was so fake ! This was their answer , they pretty much laught at my face ! And I just lost 600 dollars ! This was their answer! Not cool this it’s a scam company ! My friend got Loro piano and they are fake too ! They don’t have qualify personal , either specialist to check for cases like this once they mess up ! You pretty much lost your money Hi Helen, Thanks for your email. We assure you that this item has passed our authentication inspection. Kindly note that boutique personnel may not be qualified to authenticate merchandise due to their limited knowledge and resources. Typically, boutique personnel are advised not to provide any authentication for items purchased outside of their stores. If you are not satisfied with our decision, you’re welcome to have the item authenticated by a professional 3rd party authentication service. Please note that any costs incurred by doing so will be at your own risk. We'd be more than happy to investigate further if you can prove this item is not authentic. Thank you! Best, Joseph

I have used and recommended Postmark for years in various companies due to their excellent support and delivery service. However, things have changed since ActiveCampaign took over. As I feared, the deliverability and support quality have declined. After weeks of waiting for them to address a deliverability issue that their so-called monitoring system failed to detect—similar to the problems I experienced with ActiveCampaign—the support team took days to respond, often providing more questions than answers. This pattern continued for weeks until I pointed them to the underlying issue. Unfortunately, the problem remains unresolved, and I no longer consider this company trustworthy for email delivery, and definitely not worth the premium price they ask for it. They have successfully merged with ActiveCampaign and adopted the low-performance culture that has come to characterize them.

I've been using PostMark for years and it has been great until now. I noticed another 1-star review talking about how their account was "temporarily suspended" and I had the same thing happen to me. PostMark suspended my account and notified me. No big deal, I responded that the emails that were being sent that were bouncing were the result of a security scan (security audit) that I had started. I requested them to go ahead and reactivate the account as that activity was not malicious. Support replied and said your account is now active...except they actually didn't reactivate my account. I went 13 days with no emails and found out by a client notifying me. I reached out to support, and they said, you account is now reactivated with no acknowledgement of the fact the account had been suspended for almost 2 weeks. Then, I started receiving emails from the past day (the ones in queue), but did not get emails for the rest of that time period that the account was suspended. I am a paying customer and their support is very slow and only via email. So far, I've paid for a month of service by which I didn't receive 13 days worth of service and now am playing damage control with hosting clients that were not receiving leads through their websites. I understand that mistakes happen, but the way that they handled the situation thus far is why I am giving them a 2 star review.