PostandporchFrustrated by ordinary options, we set out to create stylish, modern mailboxes and address numbers that make a lasting first impression—because your home’s exterior deserves just as much attention as the interior.
Postandporch (postandporch.com) has 129 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 54 reviews with 1 star · Clear filters
Raj M.
Never received my item, they can’t be reached by phone as nobody picks up and voicemail is full. Unresponsive by email. Ordered a basic mailbox in March and it’s now June with no product received and nobody to help. Stole my money and ripped me off.
Response from PostandporchJun 9, 2026
Hi Raj, It looks like your order should be arriving this Thursday. We are very sorry for the delay and any inconvenience this has caused!
Lauren B.
My order was marked as delivered, but I never received it. I submitted a claim on May 9 and followed up with an email a week later, yet I have received no response…today is June 4th….and the claim has shown no progress or updates. I spent over $100 and have received nothing in return. At this point, it feels as though my money was taken without the product ever being delivered, which is extremely frustrating and concerning. The complete lack of communication has left me with no confidence that this issue will be resolved. Based on my experience, I would not recommend this company. Customer service appears to be nonexistent, and when a customer pays for an order that never arrives and receives no assistance afterward, it raises serious concerns about the company's business practices.
Response from PostandporchJun 4, 2026
Hi Lauren, I'm so sorry to hear about your experience! I would love the opportunity to and make things right. Please send over your order number so I can look into this. Thank you!
Natalia
I wish I could leave 0 stars. Its been a month since I ordered my mailbox and they keep telling me it is coming back in stock in 1-3 weeks with no communication. After i threatened to cancel they offered me 15% which I Accepted and they also have no given me that either. They don't answer their phone and delete comments on Instagram. DO NOT PURCHASE
Response from PostandporchJun 4, 2026
Hi Natalia, I'm so sorry for the delay and for any frustration this has caused! As a small business, it has been hard for our team to keep up with high order volume and customer requests. Please send over your order number, I would love the opportunity to make this right. Thank you!
Cinamon
I like so many people placed my order over a month ago. Immediately got something saying it was on its way and then major delays ever since. I reached out to the company and they said that I can expect something to be done in the next 1 to 3 weeks. I have no other communication from them and very frustrated that this wasn’t communicated that the item was back ordered from the get go if that was the case. This is a company that obviously does not care about customers, but just about money if you care about customers the money will follow everything in life is relationship not just a dollar.
Response from PostandporchJun 4, 2026
Hi Cinamon, I'm very sorry for the delay in shipping your order! I would love to make this right and get you taken care of. Please send over your order info and I will look into this. Thank you!
Unhappy C.
Is this company a real company ? How can nobody pick up a phone OR return an email ? But they take your money pretty fast 😄 it’s very annoying and makes no sense these mailboxes are not cheap. Hire some people in Utah and offsite Customer Service. I should have read all reviews before ordering. Pilkington family please do better
Response from PostandporchMay 28, 2026
Hello, I’m so sorry you’ve had such a frustrating experience with us. I completely understand why you’re feel upset. We are a small company with a limited customer service team, and we’ve been struggling to keep up with a much higher volume of orders and emails lately. That’s not an excuse, but I do want you to know there are real people here trying to help and improve things. If you send us your order information, I'd really love to look into this and make it right however I can. Thank you for the honest feedback!
MJ
UPDATE: I finally received my order today and it was incorrect. This has been a horrible experience. I really wanted to update my review even though communication has been nonexistent. I understand this is a small business and they’re busier than expected. I’m all about giving second chances, but now I have to wait and hope I get the correct address numbers and it doesn’t take another month. I placed an order on May 3rd and it hasn’t even shipped. The customer service is atrocious. I’ve gotten ZERO communication or update on my order. I received an email asking me to write a review on my order that hasn’t even shipped. The lack of customer service will negatively impact the success of this company. I had planned on order multiple other items, but I will give my business to a company that cares about the customer experience.
Response from PostandporchMay 28, 2026
Hi MJ, I’m really sorry you’ve had such a disappointing experience with us. I completely understand your frustration. We are a small company and we’ve been doing our best to keep up with a much higher volume of orders and emails lately. I apologize for the lack of communication you experienced, and I’m especially sorry that you received a review request before your order had even shipped. We are working to improve our automated email systems to avoid this in the future. We truly do care about our customers and the experience they have with us, and feedback like yours shows us where we need to improve. If you’re willing, please send over your order information. I will personally look into this and see what I can do to make things right. Thank you!
kristi M.
I am beyond frustrated with this company! I placed an order in the first week of April and have received only a tiny portion of my order (which was hundreds of dollars). As others have said, there has been ZERO proactive communication letting me know of delays. I am receiving emails asking me to review products before they have even shipped. I completely understand delays are a thing-- but let your customers know!!! It's no way to build a brand or a company.
Response from PostandporchMay 28, 2026
Hi Kristi, I’m so sorry you’ve had such a frustrating experience with your order. I completely understand why you’re upset with this experience. We should have communicated delays more proactively. We are a small company, and we’ve been struggling to keep up with a much higher order volume than expected, but that’s not an excuse for the lack of communication you experienced. We truly appreciate the honest feedback! If you send us your order information, I’d really love to personally look into this and do whatever I can to make things right. Thank you!
Emir C.
HORRIBLE! Over a month wait. Delay after delay after delay. Only canned responses via email. This company is awful. Never again.
Response from PostandporchMay 28, 2026
Hi Emir, I’m really sorry for the delays and frustration you’ve experienced with your order. I completely understand your frustration. We are a small company, and lately we’ve been overwhelmed with a much higher order volume and customer emails. Your feedback is fair, and we are actively working on putting better systems in place when it comes to communication and fulfillment. If you’re willing to give us the chance, please send over your order information and I’ll personally look into it to see what I can do to help. Thank you!
