PostandporchReviews of postandporch.com

I'm adding to my initial review and changing my rating. When I finally was able to speak to someone in customer service they were quite nice and helpful. I changed my order to something that they had in stock and they sent it out immediately. Both the large Malone mailbox (white) and post (black as I requested) came quickly and are now installed. The mailbox seems to be well made and the pole cover slipped easily over the 4 x 4 wood post and looks great. It's unfortunate that so many customers have been left waiting - maybe a better system indicating what's in stock versus backordered, and how long to expect to wait, would help. It's a small company clearly having some growing pains and I hope they resolve these glitches so they can thrive. Initially I had said: They advertise a lot and have nice looking mailboxes - but as far as I can tell they don't deliver the product. Always another week or two ... As of a week ago they created a label with Fed Ex for my order (which was expected to be delivered a couple days ago and had been ordered two weeks prior to that) except FedEx, a week later still hasn't received the package from them, Small company or not, that's not right. They should spend less on advertising and more on fulfillment imho.

I am editing my review. I have now received the postbox and it is awesome. I would give five stars, however, as noted before my experience was frustrating. Several issues contributed to this experience: 1. The website allowed me to order mailbox numbers without asking me to specify the color or font, creating confusion from the start. 2. A FedEx shipping label was created, giving the impression that my order had shipped, but FedEx never actually received the package. 3. The company was very responsive. However, in multiple email exchanges, I was given promised shipping dates that came and went without the product being shipped. 4. The company shipped the mailbox post separately, but I was still waiting for the mailbox itself. This left me in a difficult position because if I decided to cancel the order, I would have been stuck with a large post that would need to be returned. What made the situation even more frustrating was that I continued to receive multiple marketing emails each week while my order remained unfulfilled. I hope the company improves its order fulfillment process so future customers have a better experience. The mailboxes, however, are gorgeous and worth the wait!