PostandporchReviews of postandporch.com

Waited 10 weeks. No product, no email responses & there’s no phone # any person will ever answer. Cancel your order or better yet, DO NOT ORDER from these scammers! They used my $$ for nearly 3 months until I disputed the charges. Order from their online competitors instead and STAY AWAY FROM THIS COMPANY!!!

Don’t believe the fake reviews this company has been writing on here the past week. Their customer service is the worst in the America. They take months to ship. The create labels and sit on them for a month. This company sucks - stay away!

I have yet to receive my mailbox that was ordered over 5 weeks ago. When purchased it stated delivery in 7-10 days. I’ve gone back and forth with what I assume is a bot full of smoke and mirrors promising to escalate and expedite email after email. They rejected my request for a refund and $150 later still no human interaction or mailbox. My “shipping label” was created almost a month ago. They just keep lying about the status of my order instead of being upfront. I just want my money back! Keep your fancy mailbox as you seem to already be doing!

I placed an order early May for both a mailbox post and a daily mailbox. 2 months later, I have only received the post the mailbox still hasn't arrived. The biggest disappointment has been the customer service. Communication has been extremely poor, updates have been inconsistent, and getting clear answers has been frustrating. After waiting this long, I have completely lost confidence in the company. If you're considering ordering from Porch & Post, be aware that delivery may take far longer than expected, and if something goes wrong, don't expect helpful customer support. Unfortunately, this has been a very disappointing experience. Never again.

Website allowed me to place an order for mailboxes at a discount price. I waited WEEKS. Boxes never arrived. When I reached out, they said they would need to refund me because their system had an error and allowed me to order boxes at a discount. What??? They should have comped me for THEIR error. Unacceptable and TERRIBLE experience.

They have terribole customer service. I tried to change my order within the acceptable time frame. Their website says they will contact customer within 24 to 48 hours. It has been 15 days and no word from the customer service.

This company is a complete joke. They took over 6 weeks to ship two mailboxes. Was told after the fact that mailboxes are only compatible with their own posts. Tried setting up a return and it auto-rejects on their site with no explanation. Not sure why they have a customer service phone number - I’ve tried calling 100 times and it only goes to VM. No messages have been returned. About as poor of an experience as possible. Guess I’m out $180 with nothing to show for it but stress and wasted time.

Just like everyone else reported this company cannot deliver a mailbox in a timely manner. We ordered ours on June 3rd and was told it would ship in 8-12 business days. They take over a week to respond to emails and cannot confirm a shipping date. Giving them 24 hours to confirm my last email or I'm filing a BBB complaint and having the charge on my credit card reversed.