PorscheReviews of porsche.com

Ignore me in the hope that my problem will be solved by itself! this is probably a new Porsche philosophy! I don’t know how to convey to you my level of dissatisfaction with Porsche !!! I've been waiting for a spare part for more than two and a half months !!

Porsche Marseille , le vendeur Guillaume est incompétent et ne suis pas ces dossiers.

So back in October 2022 I took my 2016 Porsche Cayenne over 100 miles away from home to have a great weekend with my friends. Car was running great and I was enjoying my time. At the end of the trip I went to go home and the car would not start giving me DME Failure lights. Long story short I had to have the Car towed back to Porsche taking 3 hours to get it home in the rain. And paid $500 in total towing fees! Jack Daniel Porsche was excellent and gave me a loaner the next day . A few days later the tech determined that it was a bad DME and was going to cost $2700 to repair it. I asked the tech if these parts go so prematurely and he stated he never saw one go yet especially this early . I had no choice but to move forward. Then to top all of that off the part had to be ordered from Germany and it was back ordered for 1 month!!! So after a ruined trip, waiting for a part for 1 month, spending $2700 to repair my car on a part that shouldn't have went in only 6 years. I call Porsche USA to talk to them about this problem and the inconvenience I went through . It took a week or so to get back to me but Porsche did say they are looking into it. So I get call from a customer Rep named Rita, where she says glad the car was fix and if you need anything else please call us. I was like wait that's it , that's all you are going to do ? SHe then sounded like she was reading from a card stating " due to your vehicle being out of warranty there is nothing we can do". I said I understand that but I believe porsche has nothing but high quality parts in their cars, which is why we pay so much for them , and this part should not of died after 6 years. So I get the robotic response again of"" due to your vehicle being out of warranty there is nothing we can do" So I said OK can I speak to a supervisor ? Rita stated that she was a supervisor which I said great, then you can help me with this. I stated I am not lookinig to have the part paid for even though I used my home equity money to pay for it. But maybe just pay for the $500 towing or even give me a free oil change any kind opf gesture to make this a little better . Rita stated that she cannot do anything which we all know if you are a supervisor you can do something to resolve the problem. I wasn't asking for much just a gesture to show you care about your customers and to try to make this better. But nope I just got the same robotic response and she was moving on. I said I love my cayenne and just want something to get rid of the sour taste in my mouth from this experience . But the answer was no and I guess I am not up to porsche standards to resolve this! So after being such a long standing Porsche fan and finally buying my first one , I don't see a future with this car company anymore! I'll go back to BMW at least they know how to treat their customers when problems like this happen! Porsche makes some expensive but awesome cars but when you have a poor customer service the car becomes average at best!!! Paying this kind of money I expect service and people going out of their way to make sure every customer has a great experience!

I think Porsche thinks that by selling their cars they are doing customers some big favour, sometimes they are not even interested in responding to customers.

Sono proprietario di una Porsche Macan T, acquistata nell'ottobre di quest'anno... potrei dilungarmi nell'argomentare ma sarebbe tedioso e probabilmente lo spazio non basterebbe..Pessimo il post vendita del concessionario ufficiale Gabellini di Pesaro, pessima l'assistenza tecnica del Centro Porsche Service&Approved di Pescara che fa riferimento alla proprietà di Firenze, scadente l'assistenza online e telefonica del Servizio Clienti Italia con sede in Portogallo, impreparati, spesso arroganti e saccenti i vari profili professionali della rete vendita e dintorni. Confidiamo nel prodotto finito ma temo il peggio visto le premesse. AMEN (Dott. Pierpaolo Mancini)

A Porsche made in 2016, bought in 2021 with 41k miles on it had these errors, they were hidden nicely by the dealer with silicon: Lamps cracking Headliner coming down Outside high gloss door covers cracking Even the glass of clock on the dash board is cracking I had in December 2021 more than 10 emails and calls with a Billie C from customer support Porsche USA. He said did you buy it from a official dealer was it always taken care by an official dealer. As if that matters. He said only then it would fall under warranty. Then I asked if I would have had brought to a official dealer, he said covertly no. The whole conversation was so misleading. A 6 year old car - the headliner coming down, door panels breaking, just can not happen on a premium car. In the mean time we had more issues. Radiator motor broke 46k miles Thermostat broke at 42k miles And if it happens they should take care of such an issue. These small plastic parts of the door cost $100 per piece and manufacturing will cost $1-$2 a piece. (I know as I'm in manufacturing) My lesson DO not buy a Porsche - the quality is not what you would aspect from a premium car.

No response form the office of the global CEO in Germany for the past 5 weeks, despite writing to him several times. Got a very impersonal holding mail but nothing after that despite reminders. Why bother spending so much on a car if the firm cannot be bothered to respond!! If this is the level of response form the office of the Global CEO, we can only imagine what the rest of the firm is like. Unexpected and Pathetic!!

Ich habe das ganze Paket, Leasing und Versicherung, von Porschebank. In über 30 Jahren Autoversicherung ist mir noch nie so eine Inkompetenz und Überheblichkeit untergekommen wie von den Mitarbeitern der Porschebank und Co. Bei einem Schadensfall ist man verloren. Am Telefon einfach auflegen, nicht ausreden lassen, keine Kompetenz, die Versicherung arbeitet mit 2 anderen zusammen und keiner weiß von dem anderen was passiert ist...... das ist nur die Spitze des Eisberges. Mich wundert diese schlechte Bewertung hier nicht. Ich versuche irgendwie so schnell wie möglich von dieser Überheblichkeit und Inkompetenz, folglich von Porschebank, weg zu kommen. Bitte nie diese Kombination unterschreiben.