Wouter
Don't buy Porsche Assistance, they leave you for 4 hours in the cold
Don't buy Porsche Assistance. We were stranded in Germany Koblenz on January 5, 2025 at 12.44 pm with our Porsche Panamera Turbo. Immediately called Porsche Assistance, which turned out to be completely incompetent. After hours of calling, waiting, making appointments, canceling appointments, we were finally towed at 4:43 PM by a company called in by Porsche Assistance. However, this company had absolutely ZERO knowledge and could not carry out the simple repair of the tire! While I had explicitly indicated on the telephone: provide a tire repair kit, if this does not work, tow and take 4 passengers with you. After all, we were standing at -2 with small children next to the highway. In the end they had to tow us in the car to the ambulance. Completely irresponsible and unsafe towing 4 people in a car on the back of an ambulance, but we had no choice. I then arranged a taxi from Koblenz home myself. This is not possible and goes beyond all limits. Porsche describes this exclusive service as fast and adequate assistance 24/7 throughout Europe. Complete bullshit. We are standing there with our 2 children at -2 garden in the cold for over 4 hours... waiting for a solution that does NOT come!!! We arranged the taxi ourselves.
