PorscheReviews of porsche.com

Four and a half hours waiting in the cold for Porsche Assistance and this hasn't been the worst of my experiences with this joke of a company.

Hi, i'm writing this message to warn people about the warranty on Porsche products. I live in the UK and this is my 7th Porsche. I am running 2 at the moment. I purchased a Cayenne Coupe from Porsche Exeter. It has the 'lightweight package' on it which includes a lightweight carbon fibre roof amongst other things. We have recently had a cold snap of weather here and i opened the boot (tailgate) when it was cold. The boot started to open but then stopped half way and there was a cracking noise. I inspected the boot and noticed the there was a split on the rubber seal and my carbon roof was lifted up and damaged quite badly in the 2 places as a result. It really does look untidy and a mess. I immediately got in touch with my local dealer and sent them some images across and got the car booked in. This was done on the 16/12/2024. The car was booked in for 3rd Jan. The dealer said Porsche have said they refused to cover this under warranty, but they were trying to get it done because the lacquer was peeling off the roof at the edges in places. I was shocked to be honest, i totally expected this to be sorted. All i did was open the boot and through no fault of my own i have a damaged roof that looks a mess on a car which is under Porsche warranty. I am racking my brains thinking of Porsche's justification for not covering this. I am not supposed to open my boot when it is cold? The mind truly boggles. I have been waiting for Porsche to come back to me and i have still not heared anything and i as write this review it is now the 22/01/2025. So my boot doesn't open when it is cold, it just goes so far and then i get the cracking noise, my carbon fibre roof which should be a feature looks a terrible mess and I am disgusted by Porsche's stance on this. I have to say unless this is resolved shortly then this will absolutely be my last Porsche ever.

Bonjour, Je tiens à rectifier plusieurs points mentionnés dans votre message, qui ne correspondent pas à la réalité de la situation. Contrairement à ce que vous avancez, je n’ai jamais sollicité une prise en charge auprès de votre établissement, mais auprès du constructeur, pour une avarie sur le véhicule concerné. Il s’agit d’un véhicule Porsche Macan GTS phase 3, de fin d’année 2021, avec 45 000 km, première main, et un historique complet chez Porsche Luxembourg 🇱🇺. Le véhicule a été acheté chez Deal & Drive au Luxembourg. Spécialiste des voitures de luxe et de prestige. Vous vous doutez bien qu’une demande de prise en charge est tout à fait légitime même en étant pros, s’agissant d’un problème sur un véhicule d’une valeur de plus de 100 000 euros avec si peu de kilomètres. Nous vendons de nombreuses Porsche depuis plus de 10 ans… La réponse du responsable d’atelier, M. Gilles Christophe, est très surprenante. Sous prétexte que nous sommes professionnels de l’automobile et que nous vendons de nombreuses Porsche, il semblerait que nous ne soyons pas en mesure de porter une réclamation auprès du constructeur lorsque un problème survient ! En revanche, lorsque nous sollicitons cette concession pour effectuer les entretiens de nos véhicules, cela ne dérange en aucun cas ce responsable de prendre nos voitures en charge… Mais, lorsqu’il s’agit de régler un problème sur un véhicule, ce même responsable se défile et n’assume en aucun cas le service après-vente digne de cette marque. Je tiens à préciser que ce véhicule est arrivé le 12 Novembre 2024 à la concession de Porsche Paris Ouest celui-ci a été immobilisé jusqu’au 13 Janvier 2025 sans aucun devis … Professionnel de l’automobile ou non , nous sommes en droit d’être considéré comme Client … Le Centre Porsche LOSCH au Luxembourg a pris en charge ce véhicule en date du 14 Janvier 2025 afin d’ effectuer les réparations nécessaires avec la participation du constructeur. Un GRAND MERCI au groupe Porsche à LOSCH pour ce professionnalisme, cette concession considère un Professionnel de l’automobile comme un client et apporte une prise en charge à la hauteur de la Marque ….. Pourquoi au Luxembourg 🇱🇺 il y a une prise en charge et pas en France 🇫🇷 ??? Concernant les échanges avec le responsable après-vente Centre Porsche Paris Ouest , M. Gilles Christophe, je suis dans l’obligation de contester la manière dont mon dossier a été traité. Malgré mes multiples tentatives de contact par téléphone et par email, je n’ai jamais eu de réponse satisfaisante ni de prise en charge concrète. Cela démontre un manque évident de rigueur et de professionnalisme dans la gestion de ma demande. Je vous invite à revoir les faits de manière plus objective et à prendre en compte mes observations pour éviter toute confusion future. Cordialement, Société BM CARS Visité en janvier

Unterirdisch

I have a 2023 Taycan 4S Cross Turismo. It is the 10th Porsche I have owned. Beverly other one has been bullet proof and a pleasure to own. Then I got this. Do t get me wrong - parts of it are amazing. It looks lovely and to say it is rapid is an understatement. However, I have had all sorts of build issues. Two factory recalls, regular garage visits, boot leaked water into boot lid and boot (three times into garage), PCM issue and a rattle that took over TWO MONTHS to resolve. Rattling brake discs (that’s not a worry, is it!!?) only found after changing a shock absorber, two ball joints, a trialing arm and roll bar apparently. All in all, I reckon I was without the car for 4 months in the first 13 months of ownership Porsche Tonbridge have been good but the issue here is that I have what some manufacturers called a “Friday afternoon” car. As it was funded via Volkswagen Financial Services, I have apparently had to deal with them in the first instance and they have been less than sympathetic with a derisory compensation offer. I was lent a Macan ( which kept changing as they sold the demo’s!) but if I wanted a Macan, I would have bought one. I have been denied the use of my car for 4 months and spent time and petrol on 40 mile round trips to the dealer. The only way forward for me now is court which I intend to do. However, the issue here is the product. Apparently Porsche UK are not interacted in helping. This car lists at £120k. How is this the way for a luxury brand to behave? If this was a TV or iPhone, the trailer of manufacturer would have exchanged it for a working model the moment I walked into the store. That is what they should do here. No wonder sales and values have fallen so much…

Porsche Colchester, UK. Absolutely awful customer service. Based on my experience I would urge folk to go to another Porsche dealership - or better still a different brand.

Decent customer service. Had a few issues with my Taycan that were fixed promptly. They gave me a courtesy car while the repair was carried out

As a loyal Porsche customer, I have always trusted and admired the brand for its high standards in products and services. However, my recent maintenance experience at the Porsche Langley Service Center has left me disappointed and questioning the transparency of their processes. I would like to share the issues I encountered to raise awareness among other Porsche owners. Service Details • Appointment Date: November 7, 2024 (Routine Maintenance) • Pickup Date: November 23, 2024 (15 days in total) • Vehicle Information: • Model: Porsche Panamera • Years in Use & Mileage: 3 years; 47,990 km • Service Fee: $7,611 CAD • Mileage Increase During Service: 60 km Issues Encountered 1. Lack of Transparency in the Service Process • No Detailed Information Provided: During the maintenance period, I repeatedly requested a detailed list of services and cost breakdowns, but I only received this information on the day I picked up the car. • Unauthorized Service Performed: The service report showed that PDK transmission maintenance was performed. According to Porsche’s official guidelines, this service is required only after 4 years or 60,000 km. My vehicle did not meet these criteria, and I was neither informed of this service in advance nor did I approve it. • Brake System Evaluation Issues: The service report indicated that all four brake pads were worn to 3mm. Such uniform wear is highly unusual, raising concerns about the accuracy of the evaluation. (See attached image for reference.) 2. Vehicle Performance Issues After Maintenance Several serious problems emerged after the service: • Reduced Braking Performance: Noticeable increase in braking distance and slower response, nearly causing accidents on several occasions. • Suspected Oil Leak: Oil stains appeared in my garage after the service, which had never occurred before. • Suspension Problems: Significant loss of stability and comfort while driving. • Seatbelt Warning Light Malfunction: The warning light frequently activates even when all passengers have securely fastened their seatbelts. • New Damage on the Car: A stain (1cm x 2cm) was found on the front of the car, which was not present before the service. • Engine Vibration, Noise, and Increased Fuel Consumption: These issues repeatedly occurred, making me concerned about potential underlying engine damage. 3. Excessive Service Duration Routine maintenance unexpectedly took 15 days, causing considerable disruption to my daily life. 4. Inadequate Post-Service Response • No Response from Langley Center: I submitted a written complaint on November 25, but have received no reply to date. • Deflection by Porsche Canada: On December 3, I escalated my complaint to Porsche Canada. While they promised an “independent investigation,” they only suggested I return the vehicle to Porsche Langley for inspection without offering a clear resolution. 5. Serious Safety Concerns An independent inspection concluded that the vehicle is unsafe to drive. This situation not only jeopardizes my personal safety but also poses a risk to other road users. These issues have severely shaken my confidence in the safety of my vehicle and the quality of Porsche’s service. I hope my experience serves as a cautionary tale for others and prompts greater scrutiny of similar incidents to prevent further harm.