PopurReviews of popur.com

I have an x5. Been a great automatic litter. Though we have had a couple of faulty parts. The service has continued to be outstanding from Popur on facebook. Each time sending the replacement part at no charge except for the shipping fee. I would be a return customer for the sheer customer service alone!!

I can't say enough about how amazing this litter box is. I never wanted one because all of the models seemed to be the cat going into some closed litter box and honestly, no body likes using a porta-potty - especially cats with their great sense of smell. So the open box design grabbed my attention first, and the fact that the used litter is in a closed compartment so NO SMELL leaks out! I have two 1-year old cats and they both took to it immediately (our girl used it while I was still sitting there setting up the app). I've had it just over two weeks and haven't had to do a thing. It works like a charm! There is zero smell, it operates quietly, and I am now convincing all my cat-owning friends that they need this in their lives lol. Also, I want to give a huge shoutout to their customer service - I have asked a million questions and not only do they respond to my emails super promptly, but have been proactive and beyond helpful, providing additional information they think may be helpful and interesting. Sabrina - you're the best!!

My Popur S7 arrived in January and was easy to setup. My cats are 13 and 18 lbs and both cats are long. One cat was reluctant to use it. Customer Service provided tips via social media that were helpful and it's been our only box since the end of February. In March, one cat had a UTI that we discovered because the box kept being triggered to clean. The animal hospital staff were intrigued to hear about how my litter box app alerted me with all the entries about the cat leaving the box without doing any business. Now that cat is on a diuretic that has him drink/pee more than normal. It is making the box more difficult to clean as he always uses the same spot and the litter is sticking to the liner. Customer Service was prompt in responding to my issue.

Love love love the s7 and my cats do too! I just had knee surgery a month ago, and the ease of the s7 is the only thing that kept our operation running smoothly while I was incapacitated. We still run a LR4 as the backup box, but the cats definitely prefer the s7 and use it as their first choice! I would recommend using a low dust litter to keep the surfaces near the litter box cleaner.

The litter box is amazing and well thought out… The customer service is like something personnel from back in the day …when customer service was actually a thing. No excuses just resolutions … I researched these automatic litter boxes for months before purchasing . I now have two looking to get a third. No fear ordering from this company even if you have an issue they are on it and it is resolved quickly.

The product is very well designed and thought out. Both our cats took to it without any issues. Customer service is responsive to questions promptly and kindly. Very happy with this purchase.

Machine arrived quickly. Earlier than expected. It works. Like really works. Cats love it. Great design. So smells. No scooping.

We’ve had ours for over a year now and it is great. It works exactly the way it’s supposed to. Our cat is not afraid of it, and offer watches it work. We have a Maine Coon, so a big box was important. This does exactly what we needed. It keeps the litter box clean and never smells. I’d definitely recommend.