PopurReviews of popur.com

The X5 product could be a reasonable device, but extremely sensitive for litter materials, after finding over months of experimenting that a rare Fit litter product is light and fine small particules enough to don't jam it... I have faced the end of process problem... no possible supply of popur shaped waste bins.... Popur ignores customer complaints , deletes unwanted reviews or complaints. Zero after support, or supplies or spare parts possible in UK thanks to ignorance of using poor delivery courier companies......Not suitable for UK customers, litter robot arrives with proper DPD or similar courier service. But zero chance to receive any supplies as the shape specific litter trash bags or top entry wall or other replacement parts. I'm totally doomed with 2 Maine coons, my home smells as no option to seal the trash lid properly. First attempt with EvRi which sends it back to seller without even attempting. Replacement sent with EvRi and returned to seller without even attempting again... I was planning to buy New S5 model as it was still kickstarter at the begin of the year... But now I might need to even send be this litter old version litter robot as well and look for reliable after support litter robot brand... I'm truly sad and disappointed of Popur And seriously I'm speechless I was about to order a second one as S7... But now I'm considering to return it as the product works faulty with non popur waste bags and smells soo badly with 2 Maine Coons trying to order high top entry front wall as well... Popur... You need to improve in the UK market

I have the S7. It’s the most expensive piece of garbage I own. It absolutely stinks our whole house out and Popur can’t offer a solution. We have tried three different types of litter, changes the cat’s diet to the most premium food and are constantly cleaning out the whole unit. Honestly, plain litter boxes are easier to deal with

After a year and a half of struggling with this malfunctioning Popur, I replaced it with a Litter Robot today. I would not gift a Popur to my worst enemy. I replaced the trap door for the litter container THREE times ($$$) because it keeps failing. You cannot rely on this box to function properly. And when the door fails, the Popur creates a stinking mess. I also replaced the lower "trampoline mat" ($) that holds the litter because it captures and holds an overpowering urine stink. The Popur also has a major design flaw. The main body is separated from the dirty litter container (two separate pieces). When the Popur dumps soiled litter, it tends to fill the space between the two boxes for the device with soiled litter. This stinks and scatters soiled litter around the back of the box, requiring more manual cleanup. Soiled litter also gets trapped BEHIND the Popur's automatic rake, requiring a cumbersome, dirty, manual disassembly to clean it. Finally, the Popur box that holds soiled litter breeds flying insects during warmer months. And the cheap cardboard design has needed to be replaced three times ($$$) as it gradually tears out with bag replacements and the weight of soiled litter. Overall, the Popur is a big waste if money. Save yourself the hassle and avoid its recurring problems and expenses. I am throwing it out with relief!

BAD customer service. I responded to email from them and paid deposit for advance discount on Kickstarter. Alas, the discount email they sent me did not work. Emails to customer service were returned by stupid people who can't seem to speak English and don't take the time to read my concerns. Spend you money with a more thoughtful company.

A litter box, robot or otherwise, has one essential function: to collect a cat's waste and not spill it all over your floor. The Popur we bought failed at this miserably. It leaked cat urine through the machine, staining our wood floors and making the entire first floor of our house smell like cat piss. I tried cleaning the Popur inside and out, buying an expensive litter mat to place under the machine, and buying another expensive part -- a $45 higher splash wall. Nothing worked. Finally I wrote customer service and asked for advice. They instructed me to disassemble the machine -- a time-consuming and frankly disgusting process (given that it was leaking urine inside it). After reviewing photos I sent, a Popur representative affirmed that "we suspect there might be subpar worksmanship between the two major plastic parts" and offered to replace the machine. At this point I was done with this smelly $445+ piece of crap and asked for my money back. They ignored that request and decided to send me another machine anyway -- meaning I now have to also take time to refuse delivery. When I explained to them that in lieu of getting my money back I was going to write a negative review -- to warn others to stay away from this product -- the representative then tried to set us up for blame, reversing its earlier admission that the machine was defective, and now trying to claim it was our fault for using some kind of defective litter. (FYI we used perfectly normal amounts of regular Arm & Hammer Clump and Seal; the company says on its FAQ that "most clumping cat litter will work.") Do not buy Popur products. They look fancy but do not perform their most basic task.

We’ve had this unit for a year now. At 7 months old we started complaining that the control unit / display panel is fault as it stopped working, so you couldn’t control anything remotely or se what was happening on daily use. They were going to send out a new panel which were expected to install ourselves ! Twice now we’ve been advised this has been sent out to us and we’ve never received, and now the unit is just out of guarantee they’ve stopped responding to my emails ! Would not recommend this product, and definately not their service. Strangely, my request to join te customer support site has been pending since we had these issues with the product !?

From the outset, the litter box has been plagued by issues. The litter fails to be adequately cleaned, and the bin box disintegrates due to cats chewing on the cardboard. Consequently, the bin misaligns easily, as there are no attachments preventing it from moving. Since the app is malfunctioning, it is impossible to monitor the litter box’s cleanliness. The strong odor emanating from the box can be detected from a considerable distance, making it challenging to thoroughly clean the walls and detach the cardboard. Furthermore, the cats’ litter scattering exacerbates the problem.

This is an expensive item, but I would have been willing to pay twice as much if it functioned as advertised. The app sucks. The machine is a bigger hassle than doing it the old fashioned way and customer service is equally bad. Probably one of my worst purchases in a long time and definitely the most expensive of the bad ones. I would give negative 5 stars if that was a thing. Fortunately, I purchased thru Amazon and Amazon was able to rectify the situation.