PopurReviews of popur.com

I am very disappointed with my Popur automatic litter box. It has now broken down for the second time. The first issue was resolved after a software update, but now it has stopped working completely again. What is even more frustrating is that I contacted support and received no response. I am also part of a Facebook group for Popur users, and I can see that many other customers are experiencing similar issues, which raises serious concerns about reliability and customer service. At this point, I cannot recommend this product due to repeated malfunctions and lack of support.

The Popur S7 is a complete flop! Do not buy the s7!! I only upgraded my older version Popur box in order to more easily clean the parts. The x5 was extremely difficult to take apart, you have to use screw drivers to clean in. Thinking I had upgraded to a nicer newer box, jokes on me...Multiple issues from the very beginning. Their customer support gives candid responses, and will not accept returns through KS, although they sent out products that were entirely not ready for use. The litter pan is way smaller than the X5 which is not good for big cats. The app barely works, the box glitches, the box pours litter all over the floor. Its insane how many issue this box has. I will continue to leave reviews for this box, as I do not want others to follow my mistake in purchasing. What a nightmare..

ETA: I posted the same exact review in the “Popur Official Launch Group.” Last I checked it was pending review, now I cannot find the group at all. They must have blocked me. Shameful. Any company that cannot handle feedback and censors voices is an F in my book. Blocking & silencing product owners instead of addressing their issues, makes Popur look like commie. “My Review of Popur S7 and Popur Customer Service. BLUF - I do not recommend Popur to others nor would I purchase anything from them again.” I own five LR4s, but was in need of an open top automatic litter box because one of my Maine Coons decided to stop using the LR4 and has been going outside of the LR4. So I’m having to use a regular litter box for her. After seeing several Popur ads across all forms of social media, I decided to give the Popur S7 a try and I order two S7s, one for myself and one for my S/O. Significant issues experienced: 1. The app just does not work. Not even with the so-called perks Popur advertises the app to have. 2. Software updates do not actually fix any issues. 3. It seems as if though software updates are pushed out without working through any bugs and Popur should really consider spending more of their money on the product and app vs. on advertising. 4. The S7 does not actually track different cats coming in nor weigh them as advertised. 5. I could not open the waste bin from app even though it’s listed as a feature. Had to unplug the S7 and manually open the waste bin each time. 6. The S7 frequently disconnected from WiFi. 7. The S7 does not level the litter level properly after a cycle. Tried recommended troubleshooting, issue remained. 8. While the cleaning cycle was quiet the first week, after that it became extremely loud and could be heard across the home. It sounded like something was breaking. 9. Mod/Admins of the official launch support group are censoring and deleting posts from other owners. There have been many instances where I’ve replied in posts, citing I have the same issue and/or I click on “get notifications for this post” and those post are no longer in the group. This comes across as shady to me and screams lacks of transparency. 10. I did not realize the company is not actually based in the USA and that the Popur is made in and shipped from China. I typically do not like purchasing things that are not made in the USA, but will make exceptions if the reviews show the product is consistently highly rated. 11. I did not like that there is no phone number to call like Whiskers has. When I did not get answers to questions submitted by email to Popur, I DM’d them here on Facebook. I was told their email was experiencing “glitches” and to utilize DM for questions. 12. Reading experiences from other Popur owners that Popur customer service was telling them to wait for software updates to fix issues, but never did, making their 30-day return window run out, left a sour taste in my mouth for this company, but I wanted to keep giving it a try. 13. Extra waste bin bags ordered from Popur were hard as a rock and would not properly sit flat in the waste bin, causing errors when the sifter attempted to dump used litter. 14. Clumps that the sifter does not move to the waste bin. Experienced this issue, several times, regardless of the type of litter used. After having to manually clean the S7 three times, I finally gave up and initiated a return. 15. Upon initiating the return within the 30-day return window, I found Popur customer service to be very rude and unprofessional. PLEASE NOTE: if you plan on returning an X5 or S7 Popur requires that initiating the return AND making the return must be within 30-days. Which seems somewhat odd if someone initiates a return on the 27th-29th day and has to wait until Popur reviews the request, makes a determination on if they approve the return, and then provide a prepaid label. That of course takes a few days. They then conveniently call it an “out of policy” courtesy refund. 16. Popur charges a 6% “finance fee.” This is not a restocking fee, or cleaning fee, which are explicitly excluded in their return policy. Popur’s return policy states, “All refunds—including cancellations and returns—are subject to a 6% fee, which reflects the non-refundable processing costs charged by payment processors at the time of purchase.” I asked Popur if they could provide more details about the “processing costs charged by payment processors at the time of purchase,” so I could better understand the fee and was told - “Return shipping cost is over $50 each even with our preferential rate.” That sounds like a restocking fee or fee to cover return shipping, even though a prepaid label is provided. For this price point which is on par with that of the litter robot, I expect better customer service, a product that actually functions, & advertised features to work

I purchased the Popur S7 Litter Robot via kickstarter and found it fundamentally not fit for purpose. The sifter motor has failed repeatedly, even after replacement, leaving the unit unable to perform its basic self-cleaning function. The company has acknowledged that there is an underlying problem with the motor, but to date has not provided a permanent fix or meaningful solution. This has resulted in ongoing inconvenience, added cost, and a lack of confidence in the product’s reliability. I cannot recommend the Popur S7 and would strongly caution others to consider these issues before purchasing.

I backed the Popur S7 on Kickstarter and was excited to support the project. Unfortunately, the experience has been frustrating. My unit arrived over two months late with minimal communication along the way. After unboxing, I realized it wouldn’t work for my space or my cat, so I contacted Popur to request a return. The unit is unused and fully repackaged. Popur refused the refund, citing that Kickstarter pledges aren’t eligible. However, Kickstarter makes it clear that refund decisions are up to the creator. I pointed this out, along with examples of other campaigns (including Popur’s own past campaigns) offering return windows, but their team just kept sending me a repeated copy-paste response without addressing my points. As an early supporter, it’s disappointing to feel dismissed and ignored. I wasn’t expecting retail-level return policies, but I did hope for some level of goodwill or acknowledgment of my concerns. Instead, I got a boilerplate reply and no real dialogue. Support your customers better—especially the ones who took the earliest leap of faith.

I have the Popur x5. Hope the new one doesn’t break down! Mine stopped working 3 weeks ago. Sent request. Responded in 2 days. Sent a new control board and display. Fixed original problem(display out and no function). But created and overweight error. No litter in unit. Sent reply to customer service. 4 days later and they are sending a motor. They said to empty litter and check firmware and pull apart and look at motor. All things I told them I had already done. Now I have to wait 3 more days for a reply. I have a diabetic cat that’s urinates by the gallon! Have to clean the box multiple times a day. Worked great until it didn’t. Purchased 10 months ago. Unit much cheaper the litter robot, but you get what you pay for…….

I have never experienced such poor service from an online shop. My order last year 05. December 2025 (#37447) has been delayed repeatedly and has still not been delivered. First I was told it would arrive on Monday, then on Tuesday — nothing arrived, no package, no tracking number, and no proper update. Instead, I received a constant stream of excuses: delayed vessels, holidays, pirate threats, heavy snow, warehouse shutdowns. Every week a new explanation, but still no shipment proof and no tracking information. Communication is inconsistent, unreliable, and completely lacking transparency. Without pressure and the involvement of PayPal, nothing seems to happen. As a customer, you feel ignored and misled. At this point, I can only hope that the product itself is acceptable — because the service and overall handling of this order are unacceptable. I do not recommend buying from this company to anyone. If the goods do not arrive, I will recover my money through PayPal Buyer Protection. Strong warning: avoid this seller.

Bought the S7 in Aus a week a ago. The app is totally crap. None of the options work. Emailed them, no reaponse. The app never matches up with what the litter box is doing. Inputs -> hear a beep to say function valid -> no action/function carried out. My cheap chinese litterbox had a better app than that. Was planning to use it for another couple of weeks, but decided against it. I know there may be people who love the product, I'm just not one of them. I'll be taking my $900 back thank you. I agree that the litter box is totally safe... Because it never works. It's as if I used the Monkeys paw to wish for a safe auto litter bot. Yeah it's got an interesting design but until they have an app that works, don't get it folks. Save your money.