Pop MaisonReviews of popmaison.com

I had very high expectations for this company, but unfortunately, my experience has been an absolute nightmare. I received my items, but the package was missing the required tools/parts needed to properly assemble the table. I have contacted the company several times by email since the day I received my order, but I have received no response whatsoever. To make matters worse, the phone number listed on their website is not even in service. I understand that issues can happen, but the lack of communication is completely unacceptable. At the very least, they could acknowledge my email and let me know that someone will get back to me within a certain timeframe. Instead, I am left with an unassembled table and absolutely no support. On top of the customer service issues, I am also disappointed with the quality of the material and the overall design of the table. At this point, I am not even asking to return the item. I simply want the missing parts/tools so I can assemble the table. That’s it. This should be a very simple issue to resolve, yet I have been completely ignored. Very disappointing experience. I expected much better customer service and quality. This situation is unacceptable and, frankly, pathetic.

Kept me updated with my delivery, once item shipped I was notified immediately and within a few days my couch arrived. We have a baby and the couch is easy to clean, comfy to sit on and very cozy for a big family.

Shipping extremely fast. Love my bar stools

This sofa is beautiful, it completely transformed my living room! The quality is amazing, I have a puppy at home and it has been very pet friendly. The material is easy to clean as well. I also love that you can move the pieces without having trouble! It also comes pre assembled which made my life so much easier! I recommend this sofa so much!

Was Missing a piece for table and chairs but one email and item was shipped very quickly. Sometimes things aren’t perfect but a company that makes it right immediately is top tier. Plus product quality is premium and easy to put together. Thank you for making my experience effortless.

BEWARE! Pop Madison says you can return their products free of charge but when I requested a return they charged me $60 to return their product for being cheap/poor quality/ uncomfortable. I would not order from this place.

Great customer service

My shipment was missing/stolen and PopMaison communicated well and took care of my order. It was a great experience communicating with the team! Thanks to April for processing my order. I have received it now and i love it! PopMaison went above and beyond to help me during my frustrating time.