Pop MaisonReviews of popmaison.com

I have had a very frustrating experience trying to return chairs I have ordered. I initiated a returned process 10/9/26 and it is now 10/17/26. For an entire week, customer service has repeatedly asked me the same question 3x!!!: whether I have assembled the chairs. I have already explained multiple times that the chairs have not been assembled and are still unopened in their original plastic bags. The pictures I provided clearly show this as well. Despite providing the same answer and evidence repeatedly, I continue to receive the same question instead of getting help with my return. This is extremely frustrating, time-consuming, and shows a lack of communication and attention to the customer's concerns. All I want is to return the chairs, and this process should not be so difficult. I expected much better customer service and a straightforward return process. I hope this issue can finally be resolved instead of continuing to go in circles. Never ordering here again and advising everyone to stay away.

The couch was on preorder so it did take some time to deliver. The velvet is beautiful and it’s pretty easy to unbox the couch. My biggest problem is that each piece of my couch is a different color. Almost like some pieces were dyed darker than others. Pictures would be included if I could attach them. If the boxes weren’t trashed I would have returned for a new one.

Always above and beyond my expectation. Couldn't ask for better quality, customer service, product choices, prices, and customer service!

The customer service team helped us very well and very quickly. Thank you so much!

Customer service at Pop Maison was excellent! I pre-ordered a couch, but it was delayed in its delivery. So when I reached out to customer service for an inquiry, they responded in a timely manner to clarify my situation. Eventually the couch arrived, and it was beautiful and very soft! My kids love it, and they have high sensory needs! There were no scratches or dents in the boxing or on the couch, and we have greatly enjoyed having it in our classroom. I marked 4 stars in my review due to the delay in delivery, but otherwise, the couch itself is great quality and customer service was easy to work with and very helpful in my situation. Thanks for everything!

I really like the furniture and the overall design, but I have to give it 3 stars because the quality of the finishing has been disappointing for the price. Since the furniture arrived, I’ve noticed several loose threads and pieces of fabric sticking out. I already trimmed some longer ones when it was first delivered, and now I’m seeing more appearing again. The furniture looks nice, but at this price point I expected much better attention to detail and overall quality control.

A piece of my couch came in slightly damaged. I bought shipping insurance but the shipping company was trying to not give me any sort of refund/replacement. Pop Maison stepped in and made sure I got my replacement piece plus $100 refunded. They were great at communicating and made sure I was happy! The couch is beautiful as well. I got the pink one!

Delivery was quick, had a small hiccup with a broken chair leg but customer service was very quick to address the issue and send me a replacement. Everything came together great and I am very happy with my dining room set and how easy this company was to work with! Would definitely buy from them again!