PoolTables.comReviews of pooltables.com

I have had the BEST service thru pooltables.com! Justin was responsive, helpful and answered all of my questions. He was easy to get in contact with as well. The two gentleman who installed our table were very professional and did a great job! We were impressed with the quality of the table and find ourselves admiring its beauty and details. I highly recommend pooltables.com to anyone considering purchasing a table from this company! We have had a wonderful experience

Horrible company. You can do better. Their online purchasing experience is amateur. Go elsewhere!!!!!!

Dennis is AMAZING!! I elected to upgrade to the Simonis cloth (which was backordered from Simonis) and Dennis has kept me informed and worked with me throughout this entire process! He has offered some alternative solutions along the way (one of which we finally decided to go with) and now he is working diligently to expedite the shipping and delivery of my pool table. I HIGHLY recommend this company! I will write another review once it has been delivered!! Thank you Dennis!!

The recommendation of which table to purchase for our needs was right on. The white glove service was beyond our expectations and was done by someone with years of experience. All calls have been answered promptly for any of our questions. I am now going to order their pub table and chairs as well. I would highly recommend this company for a seriously good pool table.

The staff is excellent. I worked with Phillip and he helped answer all my questions, provided fabric and table material samples to help me decide what I wanted. The table is beautiful and the customer service has been wonderful.

We are currently using our new pool table and accessories from PoolTables.com, and we love it! The process was seamless, from purchase to install. Thank you to Phil and everyone at PoolTables.com for making our experience a great one!

So far not so good. Real quick to respond when trying to sell. Upcharge from $399 to $200 for white glove delivery. “Oh that’s in the fine print.” BS I will update after the whole experience but so far not impressed being charged extra for there lack of installers Update: Spoke to the general manager Chris and he is making things right! Will give 5 stars for now due to the correction.

Absolutely abysmal. They put an inexperienced salesman on the phone who omitted that our premium package would be damaged by inferior balls. And they diddnt bother to mention red felt wore out the fastest. When I called, they offered no customer service other than to quote the warranty. For any serious money, id go elsewhere.