PoolTables.comReviews of pooltables.com

I selected pooltables.com as I was getting a pool table as a gift for my husband for Christmas. I placed the order on 9/26/2024 for a Spencer Marston model and was told it would easily be 3 weeks for delivery and at the most 6 weeks. I was okay with that. Our pre-loved pooltable was still enjoyable, but it was time to get a new one. I had plans to give the pre-loved pool table to my brother. So I ordered an additional wine tablecloth just in case it was needed for re-installation. The Spencer Marston I ordered did not arrive as stated, but the separate pooltable cloth did arrive. As time moved on, I had very little update from my sales person about the main purchase status especially as the time drew near. I was finally contacted on October 31, 2024 that my pool table had shipped. But it was a mistake. That pool table was for another customer. I was disappointed but mistakes happen. Salesperson did call. But I missed it and tried to return the call but he never got back with me on the status. All this time, my husband was increasing getting doubtful that this was a legit business. And even told his friends about the experience. Finally on 12/16/2024, I received email message that the pool table has shipped. It was a week before Christmas. I contacted my installer (the pool table was being shipped to him). We set up a time for installation 2 days before Christmas (the break down of the existing pooltable with transport to my brother's house and the installation of the new pooltable at our house). A couple of days later I received a phone call from the installer that pooltables.com did not ship the tablecloth that came with the order. I scrambled to find another cloth in time for the installation. No luck. The installer came on the appointed day and said he could save the existing cloth on the preloved table for my brother. That was great. The installer notated on The Receipt of Installation that the original tablecloth was not shipped with the order and customer needs to be reimbursed. After several attempts of phone calls and emails, NO ONE from pooltables.com has reached out about a refund. My husband really loves the pool table. And that brings me joy. I can recommend pooltables.com product quality, but I cannot recommend the quality of the service.

Edit to 2 stars from 5. Ordered table and chair set never shipped one of the chairs. Reached out and was given the song a dance about how China is not releasing containers due to tariffs. China wouldn’t stop the containers from going for one number two the 90 day tariff pause has been in effect for weeks now containers are flowing out of China at record pace. When I responded with this information, I was just told now it’s gonna be August. This is several months later originally told end of April.. very disappointing The wait was worth it! It was a long road to get here with port strikes and other silliness causing delays. However, this table is amazing and well worth the wait. Unless you are professional pool table installer, you’re crazy not to go with the White glove delivery and set up. The manager Jonathan was extremely responsive and service oriented. I don’t give many 5 star reviews, but here I can’t figure out how not to.

Bought the table at the end of may. Got it installed. Table seemed to be leveled but not so much anymore. The balls don't fit in the pockets like regular pool tables but the company saying because it's wood and aluminum and it's not like the ones you play with at pool hall because they're made cheaper. You'd think a 3300 dollar table would be better. They refuse to send an installer out to even look at the issue they keep asking for pictures to file a complaint. They refuse to file a complaint saying it looks up to their standards. The pictures they thought were off they said they think the angles are manipulated. Not understanding why it would be so hard just to send an installer to look at the issue without paying another 450 dollar installation fee. They're not reinstalling just looking at the issues. I'll have to take further action.

I ordered my pool table 7 weeks ago and still do not have a table. "In Stock - 5 days shipping"... My expectations were obviously way too high. I have had to initiate all communication to find out the status of the order with the company and the "White Glove" installer. After the installer picked up the table, I had to wait 2 weeks for an appointment for the installation. The first appointment the installer was a no show. No courtesy call to let me know, and he did not answer my phone calls. When he finally called me back he was apologetic and set up another appointment. He showed up to the second appointment (4 hours late) and was not able to put together the table because pooltables.com had shipped wrong legs (One leg was correct for an 8 ft. table, but the other was wrong and for a 7 ft. table). I called pooltables.com and they said they would overnight the part to my installer. Now, 5 days later, not a word. My wife warned me about making this purchase online, and now I have to tell her she was right. I have buyers remorse and still do not have a table to play on. Update: After a second shipment of the wrong legs, the third time was a charm. Cory was able to perform the installation which went well. He did a very nice job of assembly. The pool table is solid and aesthetically pleasing. I love it and it plays well. I must mention that I upgraded to the Simonis cloth. If you do this, the set of balls that come in their set is worthless. I even upgraded to the "premium" set and the balls left white burn marks on the Simonis cloth. I wish they would have told me this when I made the purchase. I had to purchase a set of Arimith balls to prevent this. Also, the brushes in the set are worthless as you do not brush Simonis cloth (I wish they would have told me this also), and the cover in the set is a cheap piece of plastic like a shower curtain. I wish I wouldn't have wasted money on the "premium" set. I also wish I hadn't wasted money on the dining room table top as I realize now it will rarely be used and takes up a significant amount of storage space. Because the pool table is nice, I upgraded my rating from one to two stars, but the overall buying experience was very disappointing.