PoolTables.comReviews of pooltables.com

Ordered pool table early December. Have yet to receive by February 19. When it arrived to the installer in January, I was notified on the day of installation Jan 16th that it was damaged and the slate needs replacement. When contacting pool tables.com- they offered to have the damaged part expedited- it has not arrived a month later and they are not concerned or offering any compensation for the delay. Customer service has been less than pleasant. In looking at other reviews, I have found many with similar complaints. Don’t believe the 4 stars- it’s not legit. … update, promised to have an upgraded package overnight shipped and haven’t received it or the pool table.

I ordered a pool table in November before thanksgiving. I was told 3 to 4 weeks for delivery. It is now 25 January and I still do not have the pool table I ordered. When I started calling to check on the status of the table in the end of December I was told over and over it will be in next week. This went on until 20 Jan 24 when I called and was told it will be in next week and I finally cancelled the order. Wasted my time and they took my money right away.

I ordered a ping pong table top from them on March 25th, which was damaged during transit. On April 8th, I sent them pictures showing the damage upon delivery, and the delivery driver also took photos. Despite my numerous calls and emails, I have only been told that they are working on it, but I have not received any updates. Do not buy from this company. If your item is damaged in transit, they will never call you back, and you will be stuck with it. I spent $600 on this ping pong table, and I doubt I will ever get that money back.

Here is my horrible experience with pooltables.com. Do not order a pool table with a tabletop. Such horrible quality control. We got our pool table with tabletop delivered on 1/12/23. They came and built the pool table and no problem with the table itself. They left the tabletop in the box and said that they don’t touch that. I was so excited after spending a lot of money to have a pool table that converts to a dining table. The tabletop has pins and holes where the 4 pieces connect together ; and they were not drilled properly and the tabletop did not line up properly. It took from January 12th until March 27th to get the replacement delivered. Same thing happened it was just a drop off. When I opened the replacement 1 piece had a 5 inch crack in the wood; another piece had a bunch of scratches and another had a chip mark on it. After many emails back and forth; it took 164 days 6/26 to get a new tabletop that was finally good. They refused to take the defective tabletop top with them; now I got to look for a way and pay $$$ to dispose of it. STAY AWAY from Pooltables. Com!!!

Ordered felt with a delivery of 13th. When felt didn't arrive, attempted to contact company for information. Was hung up on 3 times when asking for a tracking number. Took 4 more days to get a half-hearted email stating that it was backordered and asking if I wanted a refund. Do not recommend this business as there is no clear leadership and they don't know what they have in their inventory.

Horrible company. You can do better. Their online purchasing experience is amateur. Go elsewhere!!!!!!

Absolutely abysmal. They put an inexperienced salesman on the phone who omitted that our premium package would be damaged by inferior balls. And they diddnt bother to mention red felt wore out the fastest. When I called, they offered no customer service other than to quote the warranty. For any serious money, id go elsewhere.

We drove for an hour to get to their Norcross, GA store. When we got there, a sign was on the door saying that they were open by appointment only. They said NOTHING about that on their website. We called the number, explained that we had driven an hour, and asked if we could come in and look. The only offer was to offer us an appointment an hour and 1/2 later; they said that someone else had an appt in 1/2 hour. We offered to just look for 15 minutes, but they said no. We had nothing to do in Norcross for 1.5 hours and plans for later in the day, so we declined. They need to be upfront and put their decreased hours on the website. We don't ever plan to go back.