PoolTables.comReviews of pooltables.com

I was told 3-4 weeks from initial order to final installation. Going on week 13 now since I placed the order and still no pool table. Communication with pooltables.com has been abysmal. I have had to reach out each time to get a status update, and each time there is another excuse with no delivery date in sight. I have been at the mercy of their lack of installers (New England area/ North East United States). If they are this busy with orders, they should be able to afford to bring on more installers. It should not take 13 weeks to hire and train someone to do so. UPDATE: My pool table arrived after 15 weeks. The first half of this review served as motivation for them. Bumping up from one star to three because the installer was great and we are happy with the pool table overall. As for rating an "experience," three stars, as for the quality of the pool table, closer to four. We were a little surprised at the quality of the pockets and thought they would be a little nicer (much more of a hard plastic than we would hope for). Also we learned that it's better to get samples of the cloth before making a color decision. We went with Academy Blue, in real life, it is VERY blue and not accurate to the more grey'ish depiction that they show online. The color of the Barnwood walnut is much much darker in person (not a bad thing, but a bit of a mis-representation to the online images). It also has the look of fake wood a bit more in person.

I bought an outdoor pool table from their Houston location for my patio. The quality of the table is solid. I’ve received a lot of positive responses as it appears to be wood but it’s actually made of aluminum. The water proof felt is terrible for anyone who shoots regularly. (I wish I had shot on one before purchasing.) I paid $4000.00 for the table with installation. The balls they give you for such a pricey tables are terrible. The cue leaves burn marks all over the table & it’s incredibly hard to get English between the felt & cheap balls. The installer is a sub contractor who pool table.com has no control over. It took four appointments to finally get them out to install the table. Original price $4000 New standard felt. $300 Good cue ball. $25 Customer service? Not so much. If I had it to do over again, I would have bought somewhere else. Update: pooltables.com main office contacted me and bent over backwards to make things right. They are concerned with their customer’s satisfaction.

Quality was better then I had expected but the color shade was disappointing. I viewed pecan which seemed like a medium tone. The pecan color that I received was multiple tones darker then what I had expected. If it was one more tone darker I wouldn’t be able to see any wood grain.