PoolTables.com, the largest independent retailer of pool tables in America. All of our tables utilize 100% hardwood exterior construction (no fiber or particle board) and a full 1" thick, diamond-honed slate playing surface.
PoolTables.com (pooltables.com) has 132 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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132 approved reviews, newest moderated first
Brandon
Love our new pool table! It looks and plays great and is a much loved addition to our newly re-done basement play area. Definitely spring for the white glove installation if you dont know what you are doing - the installers were extremely professional, efficient, and nice.
Barry P. D.
The Pool table quality exceeded our expectations. The installers were great. (I can’t believe anyone would not use this service). I called PoolTables .com with a question after installation and they knew exactly what I was referring to. Outstanding service. My wife and I now play pool every night instead of watching TV! We love it. Highly recommend PoolTables.com. You will not be disappointed.
Duane W.
This was a great experience front start to finish. Ordering process was simple, installers were great and the final product is above what we thought.
Jennifer D.
I just ordered my new pool table, and I'm very happy with it! Justin Garzon of Pooltables.com was awesome! He called me to verify my order, and to set up installation. Gave me a date and time, and the installers came out when scheduled. The installers were great! They asked where to have it set up, and kept me informed through the whole process to make sure I was happy with it. They were very polite and knowledgeable on the install. I definitely would recommend PoolTables.com if you're looking to purchase a pool table.
john B.
I just purchase my pool table from pooltables.com. and from the quality of the table to the two gentlemen that installed it was fabulous. My family and friends are really enjoying it. I highly recommend them.
Navin R.
We love our Pool table and the equipment that came along with it. Kids are using it more, and a good way to get them out of screens 😄 from the website, online ordering and the follow ups by Justin Garzon for the delivery, installation and post installation feedback… were great. It was a great client experience overall. Thank and all the best 😄
Joan M.
Purchased a pool table/ dining room table. Everything we were told by the salesman was true. The installer contacted us about delivery and setting up the table; called to let us know he was on his way; was very professional, and experienced; as well as very pleasant. We are extremely happy with our new table and recommend pooltables.com to anyone looking to purchase.
Cory G.
I was told 3-4 weeks from initial order to final installation. Going on week 13 now since I placed the order and still no pool table. Communication with pooltables.com has been abysmal. I have had to reach out each time to get a status update, and each time there is another excuse with no delivery date in sight. I have been at the mercy of their lack of installers (New England area/ North East United States). If they are this busy with orders, they should be able to afford to bring on more installers. It should not take 13 weeks to hire and train someone to do so. UPDATE: My pool table arrived after 15 weeks. The first half of this review served as motivation for them. Bumping up from one star to three because the installer was great and we are happy with the pool table overall. As for rating an "experience," three stars, as for the quality of the pool table, closer to four. We were a little surprised at the quality of the pockets and thought they would be a little nicer (much more of a hard plastic than we would hope for). Also we learned that it's better to get samples of the cloth before making a color decision. We went with Academy Blue, in real life, it is VERY blue and not accurate to the more grey'ish depiction that they show online. The color of the Barnwood walnut is much much darker in person (not a bad thing, but a bit of a mis-representation to the online images). It also has the look of fake wood a bit more in person.
Response from PoolTables.comAug 2, 2022
Hi Cory ~ we recognize this was a bumpy installation. Unfortunately, a perfect storm of installer shortage and installer health issues (one Covid-related, one not) prolonged the duration. We contract with skilled installers, we do not employ them ourselves, and there is an art to installing a quality pool table. So, it is not as simple to get new installers as it might seem. Thank you for bringing up the color issue. Every computer monitor displays color a little differently, so it is impossible to present either pool table cloth or wood stains with 100% accuracy. We are always happy to mail cloth or wood swatches to customers before they order to make sure it's the look they want. Or, customers who live within driving range of our 5 showrooms can view products there. We hope you and your family are enjoying your Spencer Marston table regardless!