PoolTables.comReviews of pooltables.com

We purchased a 7ft Spencer Marston Hudson Dining Pool Table and we love it. It's absolutely beautiful and fantastic quality. The accessories are all high quality. We got the white glove service to set it up and that was totally worth it. The dining top is a real bonus and it's solid wood. The people we dealt with at Pool tables in Oregon were extremely professional and made sure we were completely satisfied. They are second to none!

I was hesitant to buy their pooltable for my warehouse associates. Did a lot of online research before landing on this site. Looked for reviews and was confident to make the purchase. I purchased Orleans Two Tone. Trust me, Do Not go for Mass produced pool tables available on Home Depot or anywhere. Madonna was super helpful throughout the process. The pool table is phenomenal. You can feel the quality. See the craftsmanship. No shortcuts, just pure attention to detail. Even the accessories are top-tier. Truly impressed. I’ll recommend you without hesitation.

I selected pooltables.com as I was getting a pool table as a gift for my husband for Christmas. I placed the order on 9/26/2024 for a Spencer Marston model and was told it would easily be 3 weeks for delivery and at the most 6 weeks. I was okay with that. Our pre-loved pooltable was still enjoyable, but it was time to get a new one. I had plans to give the pre-loved pool table to my brother. So I ordered an additional wine tablecloth just in case it was needed for re-installation. The Spencer Marston I ordered did not arrive as stated, but the separate pooltable cloth did arrive. As time moved on, I had very little update from my sales person about the main purchase status especially as the time drew near. I was finally contacted on October 31, 2024 that my pool table had shipped. But it was a mistake. That pool table was for another customer. I was disappointed but mistakes happen. Salesperson did call. But I missed it and tried to return the call but he never got back with me on the status. All this time, my husband was increasing getting doubtful that this was a legit business. And even told his friends about the experience. Finally on 12/16/2024, I received email message that the pool table has shipped. It was a week before Christmas. I contacted my installer (the pool table was being shipped to him). We set up a time for installation 2 days before Christmas (the break down of the existing pooltable with transport to my brother's house and the installation of the new pooltable at our house). A couple of days later I received a phone call from the installer that pooltables.com did not ship the tablecloth that came with the order. I scrambled to find another cloth in time for the installation. No luck. The installer came on the appointed day and said he could save the existing cloth on the preloved table for my brother. That was great. The installer notated on The Receipt of Installation that the original tablecloth was not shipped with the order and customer needs to be reimbursed. After several attempts of phone calls and emails, NO ONE from pooltables.com has reached out about a refund. My husband really loves the pool table. And that brings me joy. I can recommend pooltables.com product quality, but I cannot recommend the quality of the service.

Smooth experience from start to finish, pool table looks and plays great!

My Father bought me a 6ft slate table 45 years ago that I used all the time as a child. It had just about survived numerous house moves and being stored in various garages but hadn’t been played on for around 25 years….could it be restored? A call to Robert Bondi (The Pool Table Guy) was made…he clearly detailed the options available and the cost involved…a few weeks later we have the table restoration completed and playing as well as I ever remember….absolutely top level professional service, would recommend to anyone looking for this very bespoke service.

Jonathan was very helpful. The installation team was friendly and professional. Great work !

Edit to 2 stars from 5. Ordered table and chair set never shipped one of the chairs. Reached out and was given the song a dance about how China is not releasing containers due to tariffs. China wouldn’t stop the containers from going for one number two the 90 day tariff pause has been in effect for weeks now containers are flowing out of China at record pace. When I responded with this information, I was just told now it’s gonna be August. This is several months later originally told end of April.. very disappointing The wait was worth it! It was a long road to get here with port strikes and other silliness causing delays. However, this table is amazing and well worth the wait. Unless you are professional pool table installer, you’re crazy not to go with the White glove delivery and set up. The manager Jonathan was extremely responsive and service oriented. I don’t give many 5 star reviews, but here I can’t figure out how not to.

I recently purchased a pool table from PoollTables.com and I couldn't be happier! Jon was very accommodating during the purchasing process. I even changed sizes a few days after my original purchase with no problems. Sammy and Dylan put it together in my basement quickly and perfectly. And everyone was very professional while doing what they do.