PoolTables.comReviews of pooltables.com

Had my 7’ Pool Table delivered and installed yesterday. I have never seen a table put together. Amazing how much detail goes into it. Thanks Jonathon! Your assistance through this process was greatly appreciated! Start to finish you were there to answer any questions and made sure I knew what was happening.

Great communication there were delays in the table arriving but they still were able to get it to us seamlessly after that. Would highly recommend so far have been impressed with the quality and caliber of the table.

Ordered pool table early December. Have yet to receive by February 19. When it arrived to the installer in January, I was notified on the day of installation Jan 16th that it was damaged and the slate needs replacement. When contacting pool tables.com- they offered to have the damaged part expedited- it has not arrived a month later and they are not concerned or offering any compensation for the delay. Customer service has been less than pleasant. In looking at other reviews, I have found many with similar complaints. Don’t believe the 4 stars- it’s not legit. … update, promised to have an upgraded package overnight shipped and haven’t received it or the pool table.

We had recently purchased a pool table thru PoolTables .com and worked with Jonathan. He was very helpful in answering questions that we had. The initial table that we ordered was back logged and Jonathan was able to assist us in upgrading. Once the table was delivered and unopened we had a cracked rail. We contacted Jonathan and he assisted us in getting a new rail and shipped to our address. In a day where customer service is really in question, I can say without hesitation Jonathan was super to work with. He is truly a professional and I highly recommend him and PoolTable.com The pool table has been super. Thank You John Arnette

I ordered a pool table in November before thanksgiving. I was told 3 to 4 weeks for delivery. It is now 25 January and I still do not have the pool table I ordered. When I started calling to check on the status of the table in the end of December I was told over and over it will be in next week. This went on until 20 Jan 24 when I called and was told it will be in next week and I finally cancelled the order. Wasted my time and they took my money right away.

Dennis and Jonathan were incredibly helpful on the phone about my questions concerning the size of the pool table, colour of the felt, appropriate stick size adequate for the room, game play on a 7 ft. table, delivery expectations among others. Dennis answered the vast majority of questions before I ordered and cleared the way for me to submit the online order. I recommend calling to alleve any unsurety. Jonathan essentially provided an unexpected consultation after I had ordered which I very much appreciated and saved me from buying too small a stick. Both are easygoing guys to talk to, friendly and open. I had no apprehensions even just being a very novice player. I bought the Spencer Marston Tuscany pool table with a wine felt (teflon). The wine colour appears darker in the felt option photos online. Wine is a maroon colour with very slight overtones of purple. Not bright red nor standard red. Also, the cherry wood stain and fancy legs caught my eye paring well with the felt and medium toned brown walls. Just beautiful!!! Game play is very good for a 7 ft table and the room size, 13 by 20 ft. I can use the 58 inch cue with no concern for hitting wall from side rail position. The table is well balanced with no oddities. I could find no flaw anywhere. Due to the extra weight of an 8 footer, I had concerns placing it upstairs with a ping pong table top that would add more weight. Ultimately, this and the smaller room size cinched my decision to go with the 7 ft instead of the 8 ft.

I ordered a ping pong table top from them on March 25th, which was damaged during transit. On April 8th, I sent them pictures showing the damage upon delivery, and the delivery driver also took photos. Despite my numerous calls and emails, I have only been told that they are working on it, but I have not received any updates. Do not buy from this company. If your item is damaged in transit, they will never call you back, and you will be stuck with it. I spent $600 on this ping pong table, and I doubt I will ever get that money back.

Love our new pool table! Super easy to find what we wanted on the website. Took delivery within 3 weeks of order. Crew that set up the table was super professional. Table is as beautiful as it is fun!