PoolsupplyworldReviews of poolsupplyworld.com

Had one small issue with the shipment, but PoolSupplyWorld fixed it quickly and easily. Great company to work with.

This company is a fine example of one that you should never do business with. I recently purchased materials to winterize my pool. They were supposed to be received promptly. I gave them a few extra days to arrive and then reached out via the chat function on the Pool Supply World Website. The rep told me that they would not arrive for another week. Needing to get my pool winterized before I left town, I requested a cancelation and then purchased the needed materials locally. The following day I received a notification that my items have shipped. I had already replaced the items as I was told they would be a week out. Now I am stuck with more materials then I need. So, I requested a return without penalty. They refuse. Don’t buy form this company if you need items in a timely manner or have a reasonable expectation of service. They take your money and don’t deliver as promised.

The worst - bought a pool cleaner - it did not work with my pool. Called to return and they told me they don't return items - I would have to deal with the manufacturer who told me I had to deal with the store. Agent was rude and unhelpful - learned my lesson - will alway buy from Amazon - no questions asked return policy. May be a few bucks more but you don't have to deal with retailers such as Pool Supply World who promise you the world and don't deliver.

Thought I was buying a pool solar cover reel set but was only buying the reel ends - who buys the real ends only. I called them to order the poles that go along with it - well sir you are going to have to call the manufacturer of the product and see what set fits those reels then you can call us back to and them - good thing I don't work for a living and have tome to spend on the the phone - How ridiculous! Now I want to return the reels and they want $15 to return and 15% restocking fee. Come on. never again!

I ordered a Bestway Layz Miami portable spa/hottub. I just set it up, it's been up two days. The heater does not heat, it's like lukewarm bathwater. Not only that the spa has stains on the inside of it from scum, it was used before??? This is totally unacceptable!!! Buyer Beware!!! Caveat Emptor!

If you order something from Pool Supply World and it is defective when you get it, they are going to tell you that they are only a distributor and that you have to contact the manufacturer with any warranty claims. I ordered two (2) Polaris Hose Ball Bearing Swivels from Pool Supply World because they were the cheapest. When the swivels arrived I installed both of them, but one of them leaked as bad as the old one I was replacing. Pool Supply World said that they don't have the equipment to test the product to see if it's defective. These are swivels that connect the pieces of hose on your pool cleaner. Water runs through the hose and through the swivels. There isn't anything to test.....IT LEAKS. Do yourself a favor and order your pool supplies from another company.

This company is fantastic. I ordered a pool entry ladder that was defective. I called customer service and followed thier claim proceedures and within 24 hours I had a new ladder on its way. To find a company that truly stands behind thier products is exemplary. I give them 5++. The new ladder was perfect.

No return. You are on your own. Do not display bad reviews on products bought on their website.