PoolpurefilterPoolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Poolpurefilter (poolpurefilter.com) has 59 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Industrial Supplies · Santa Ana, California
Excellent
Industrial Supplies · Canoga Park, California
Excellent
Industrial Supplies · Pomana, California
Excellent
Industrial Supplies · Roseville, California
Excellent
59 approved reviews, newest moderated first
don S.
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on
Matthew I.
I purchased one of Pool Pure's robot skimmers and despite a recent power issue the product was working great. I contacted customer service at PP and Anna worked with me to resolve the issue. She provides excellent customer service and is quick to reply to messages. All in all I'm not judging PP harshly for the robot's problem as Anna and the PP team were great to work with.
Jimmy D.
Anna provided amazing customer service and was extremely helpful. Because of Anna, I have a very positive perception of Poolpurefilter. I know that Anna went above and beyond for me and I am thankful!
Jason W.
Pool filter developed a tear after 2 weeks of use. Reached out to the company and they sent me a new filter free of charge. Great customer service. Thank you.
Donna Lappin N.
I emailed Poolpure to request advice or suggestions for a skimmer that had stopped charging properly - more than 30 days after purchase and no longer within the return period. Anna responded promptly, providing helpful pictures and diagrams to try. After attempting repair, she provided an unexpected refund! Her emails were courteous, prompt and helpful. Very much appreciated.
robert M.
Prompt delivery. Reasonable, fair, competitive prices. Repeating customer.
Faye D.
We have used Poolpurefilter many times before, and have always had a backup filter on hand. We installed the backup filter purchased 6 months ago, but was defective. Customer service responded promptly, and sent me a new one.
Mark S.
Great service! My original product was damaged and they sent me a new one with no hassles!