PoolpurefilterReviews of poolpurefilter.com

The filter was as described and arrived on time.

Poolpure filters are great!!! Helps keep my spa clean. They are easy to install too.

I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company. Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE! Update: 4/9/2026 We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.

I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply. And there is no phone number published for support. I was contacted by customer service after posting this review and a full refund was given. Thank you.

Totalmente satisfecho con la respuesta de la empresa ante un inconveniente con un producto. Han buscado por todos los medios dejarme satisfecho, lo han logrado y se los agradezco. Destaco la atencion de Ana Grace!

I needed to return an item and Anna was an excellent help. She kept me up to date on how things were going. Even though I had taken awhile to return the item, she cheerfully helped me and to my great satisfaction I was able to return it.

Easy to order and prompt delivery

Arrived very quickly and worked immediately as expected. 👍