Pool DealsReviews of pooldeals.com

My last pool cover from pool deals was brilliant. When it needed replacing I ordered another one the same BUT IT IS NOT THE SAME. IT IS VERY POOR QUALITY . The quality is very inferior. I ordered a 28 x 14 cover and ir is only 27ft and 9 inches. It is a clear cover and has a STITCHED seam - with BLACK thread on a clear cover! They have obviously changed suppliers When I asked why I had no response. They told me that the new cover was the same quality as the previous one but IT IS NOT THE SAME QUALITY. I offered to send samples of both but had no response. VERY DISAPPOINTED I raised a ticket with their customer service but when I try to get a status check it tells me Access denied. Not happy!

If I could give negative number I would. This company took order for a Hayward Super Pump. Hayward should and probably has refused to let them be a dealer. Have kept my money for over a month. I am a day away from calling credit card company and reporting fraud. They are the worst. Avoid them like a plague.

BEWARE of Pool Deals.com. Worst customer service I have seen in my entire 73 years. Ordered solar blanket on 11/24/2019. Confirmation was sent to my spam. (Should have been a tip off.) Finally received cover, unannounced, on 12/16 after several calls and attempts to cancel order because I needed the cover quickly. Sent the wrong size cover. Offered to replace it but cover is on back order. Had to send a picture of cover on pool to prove it was wrong one and want me to pay for shipping to return cover. Still would not cancel the order. Once you order from them it appears you are trapped in their web forever. No escape. They blame everything on manufacturer. Only bright spot is I bought it on my Amex Platinum card and they are helping me through this fiasco. I blame Google and the credit card companies for allowing companies like this to do business online. When you Google pool supplies this company should be the last one to appear on your browser if at all.

Buyers beware! This rinky- dink business is the worst! Stay away from

TERRIBLE Customer Service! I cancelled my order in time --before the order shipped. Owner gave me the run around for days about cancelling my order. When he finally cancelled it...he claims the order already shipped and since they don't take returns, I'm out all my money since I don't need the product anymore. I will never buy from them again!!!! Wish I would have read the reviews first!

just received my pool cover pump today and only took 5 days to ship. I received a new pump that works great for removal of rain water on my above ground pool cover.

EcoDrain Pool Winter Cover. Their "Eco Drain" is just one plastic grommet that the customers must install themselves. You have to cut a hole in the cover to install the grommet. My cover is a 16x32 ft. and I'm supposed to find the center of this thing. Also, the website promised $50 worth of free stuff while supplies last. I contacted their support center online and asked about the winch and cable and was told that it should've been in the box. I told them, that it's not there. Then they replied that since I ordered a rectangular cover, that the cable and winch don't come with it. Nowhere on their website says that rectangular cover doesn't come with winch and cable. Very disappointing. I should've done my homework first before buying from this company. Poor customer service!

Buyer beware. I ordered a pool cover from this site, and what i received was not what I ordered. Corresponded with Reggie - who insisted that I was shipped what I ordered - despite the part number showing this companies deceitful and fraudulent tactics. Ultimately I was told I would have to pay a restocking fee and return shipping. I worked with them for over a week - this was not a shipping or logistics mistake - its evident they are scamming customers without recourse. Read the reviews from everywhere...