Pool DealsReviews of pooldeals.com

I'm so mad at myself for not reading up on this company... These reviews are spot on.. Zero stars would have been more fitting.. I ordered a liner from them. The description said that it would leave the warehouse in 1-2 days. Well, about 2 weeks went buy and decided to contact them. I called the number and the recording said that the call center is closed due to the virus outbreak, but the warehouse is shipping all order on a time. I opened up a service request ticket and I got service rep "Rodrigo". Unprofessional, he couldn't keep his lie straight. They sat on my order for those 2 weeks, and then he proceeded to tell me that my item was all sold out. When I told him what are my other options, he told me the same item that I originally ordered. Ever since then, nobody responded top my messages/emails. THE WORST COMPANY..PLEASE DO YOUR RESEARCH BEFORE PURCHASING.. Will be disputing the charges on my CC..

Waiting for 3 weeks on a solar cover. Never was told how long the wait was going to be. Still never received it

Was told would ship in 5 business days Still not shipped Won’t reply to my messages I was charged for the liner order so I did my part it would be nice if they did theirs.

Ok so I ordered an aqualuminator light and a solar cover from them. 4 weeks went by and nothing came. So I contacted them. Wound up getting a refund for the aqualuminator light and then they finally shipped me a solar cover. The cover wasn't what I had ordered it was 6 feet bigger. They said I can send it back and wait another 6 weeks to get the one I ordered or i can cut it myself i asked them for some sort of a discount and that was a big no! Over all worst place I've ever dealt with for any thing pool related. Will not ever spend another cent with their company. Hopefully the go bankrupt so no one else has to deal with this kind of customer service.

I just received my order and Thankyou!! Shipping was very quickly and item was as described.

I would like to give them no stars. Customer service is terrible and Rodrigo is rude! Will never purchase from them again.

DO NOT buy from Pooldeals.com!!! POOR customer service and even worse product!! Bought cheaply designed pool steps that are so awful I wouldn’t trust anyone trying to use to get in or out of my pool. No credit, no refund and no answers. Complete waste of time and money!! Just spend your money elsewhere!!!! Horrible!!!!!!!!!

i don't even want to give this company any stars.. the reviews you read are ACCURATE! the good ones are lies, probably filled out by employees like Reggie & Rodrigo.. customer service is horrible, they talk down to you, they are sarcastic & indignant we ordered a 15 x 25 liner, was too small but the wonder twins insisted it was the sand.. we needed 4 " more sand. would never admit that it was possibly a too small liner. we called a reputable local pool supply house around us, they said it could be stretched when I mentioned that to Rodgrigo, he had the nerver to call the company unknowledgeable. I told him he was unprofessional and he said that pooldealscom has a sale coming up so when our seams bust and walls fall out, we could buy another one. i told him I'm keeping all the conversations.