PodiumReviews of podium.com

Ok product. Over priced. And once you're onboarded, the customer service is lacking. Unethical billing practices.

If I could give 0 stars, I would. Podium may have tools to support automation, but its customer service is the worst we’ve experienced. We spent months trying to cancel our account—despite our contract ending, they continued charging us and failed to process the cancellation in a timely manner. Communication was almost non-existent. Our account manager kept changing with no updates, no continuity, and zero accountability. Even after finally closing the account, they made no effort to reimburse the extra months they charged us. An expensive and frustrating experience—absolutely would not recommend.

*AVOID AT ALL COSTS - DO NOT SIGN ANYTHING* Read reviews from any online platform about this organisation before you proceed. They will use every sales tactic in the book to usher you towards signing a contract. Prices that were agreed will increase rapidly and promptly after they have your payment details. They promised that the we would be able to cancel at anytime. When we requested to cancel after some insane charges to our payment card, they blatantly ignored our request. This forced us to lodge chargebacks with our payment institution and block any future transactions from the company. Ombudsman and ACCC are working with us now to force some normal level of business ethics onto this organisation. What is more concerning is the ACCC were aware of “issues” surrounding PODIUM CORPORATION (AUS) PTY LTD in Australia as well as their entity in Utah in the US, Pdoim Corporation Inc. Just don’t do it to yourself. Have a look at Birdeye and the many other cheaper alternatives to a pretty basic piece of software.

Very polite, provided all the paperwork and were fantastic the whole time

Podium is a scam company. They will do everything to get you to sign a contract with them, then after that do nothing for you and never answer your messages. They will only contact you to get payments otherwise never bother to do anything. Do not sign up with Podium.

These guys are super manipulative and their system has had so many issues since Ive been with them. My account manager "befriended" me and basically manipulated me via encouragement into opening a second account, now that business idea didnt eventuate but they locked me in to another 12 months, after my account manager glossed over my request to stop the second subscription. Do not use them, they promise the world and will do anything to take your money!

Trash. Doesn’t work and they wait months to help fix things. By then it’s too late. Don’t give them your number you’ll have a hard time getting it back and a lot of your customers will call or text a different number podium uses. Not worth it. You’re better off hiring a dummy to answer your calls and schedule for you. The Ai voice sounds good and collects info but doesn’t put it into your dispatch system like they said which leave you to baby sit the system, might as well just answer it yourself. They also claim it will respond to reviews, it doesn’t. They set up a link for customers to leave reviews, never worked. The concept is a great idea but it simple is not ready yet that’s why they lock you into a 12 month contract.

worst company ever. they do not honor agreements when system doesn't perform as promised. run from this system