PodiumReviews of podium.com

I KEEP BLOCKING THEIR NUMBERS AND THEY KEEP GETTING NEW ONES! I have asked these people to leave us alone many times. STOP calling our business we are not interested!!

he customer experience provided through Podium has been extremely disappointing and has negatively impacted my business. Instead of improving communication and customer satisfaction, the platform has created ongoing technical issues and frustration for both my team and my customers. On multiple occasions, we have experienced serious technical problems, including being given access to data belonging to unrelated businesses, which raises significant concerns regarding privacy, security, and system reliability. Customer call functionality has been unreliable, images sent by customers are often received in a pixelated or unusable format, and text messages have been duplicated, delayed, or sent and received multiple times at inappropriate hours. These issues have caused confusion, disrupted communication, and resulted in a poor experience for our customers. The purpose of investing in a platform such as Podium is to improve efficiency, communication, and customer engagement. However, our experience has been the complete opposite. Rather than supporting our business growth, the system has wasted valuable time, created unnecessary operational challenges, and damaged customer confidence. After providing sufficient time and multiple opportunities for these issues to be resolved, there has been no meaningful improvement, leaving me with no confidence in the service moving forward.

Horrible! I paid $1,700+ a month for the last year and have had nothing but issues. AI system sucks and disorganized and jumbles up today’s customers with last week and month. No organization and no customer support. They came and sold it to us in person and as soon as we signed the contract it was crickets. Hard to deal with and even harder to get along with don’t make the same mistake as me! Company is trash!

These idiots wont stop spamming me. Stop calling me.

They call continuously after multiple formal requests to stop spamming our business line.

THEY DO NOT LEAVE PEOPLE ALONE. Our small business keeps getting HOUNDED by these podium people to sign up with them and calling from different numbers every time. Every time we block them, they call from another number

I just signed one month ago a contract with Podium, they promesed me that the customer service will be very fast and efficient. I am not a person who wants the things done inmmediatly, but rather I need to know if someone is doing somenting about my problems. In this case Stuart sold me the software very well, actually I was using it for some time in the past, and I left podium because at that time there were other better options. Then I signed up again, trusting that the platform got better improvements, however the moment I started using it, the lack of support is unbelivable, is like you signed the contract and they forget about you. The first problem was when the phone connection was made and the calls from customers did not arrive to our phones, which is something you can expect to have some problems. However the main problem is Podium does not asnwer phones they are just email platform, so you have no chances to fix a problem which is urgent. The problems with the phones after 2 or 3 weeks have not been fixed completly and I am still chasing podium support (Anthony) to help me with my Perth Store phones. After that I have experienced problems with the balances showing different amount that should be, which make impossible to track customers payments and make difficult to know how much money will arrive to your account. If you take the contract be prepared to have long periods without answers or to be asked multiple times about the same problem. They don't follow the threads on the emails therefore you have to be the one checking if they answer every problem. I don't recommend at all becuase of the lack of response of the customer service, particularly when you need help the most which is at the begining of the integrations and set up of the system.

I just made my last payment to Podium after not using their service for 10 months! Year 1 went great (customer service was a let down). But right after we renewed, my CRM contract was expiring and I wanted a new one. I chose a CRM that had many of the Podium features already integrated, at a lower cost. I tried to get the two systems talking through a third-party app, but Podium wasn't thrilled about it — they actually told me at first that they couldn't do it. It was too much effort fighting, so I asked my "customer success manager" to cancel, only 2 months into my new contract. They offered me a buyout for the remaining 10 months I owed... so I just paid monthly for about 7 months. Then they asked if I'd be interested in their new CRM service. I said I canceled with you 7 months ago. Then a CSM reached out about the cancellation (I've had about 10 of them in the last year) offering a reduced buyout of 1 free month. I said slap in the face, but I'll take it. They then said they needed confirmation of my cancellation request in writing. Are you kidding me?! I sent them another request. Then crickets for the next 3 months. THE DAY!!!! I pay the last invoice, I get a sales call from Podium asking if I'd be interested in their new CRM. I tell him my story and he says: "Well, I do apologize for that, man. If, uh, you can give me a time, uh, for twenty minutes right now or, like, later on today, whichever work best for you, we can schedule a quick Zoom meeting and, uh, we can go over it. And, uh, you don't need to use like four different platforms at the same time. We can provide you—" click. So here I am writing the review I wanted to write 10 months ago... and that was the straw that broke the proverbial camel's back.