PodiumReviews of podium.com

Avoid at all costs They use hidden wording to automaticty renew contracts They make it impossible to leave Avoid at all costs

Podium seemed perfect at first glance. After we found a more affordable alternative we put a cancellation request in that was then ignored for 2 months. I contacted customer support and they said the account manager had to process the request. Our account manager wants to "discuss" our subscription instead of cancelling it. They have been charging our card for 3 months after we stopped using the service. We ended up having to reach out to Visa to block all payments to Podium. Very unprofessional and unethical.

Avoid! Avoid! Their product works OK, but their company culture is horrendous, fraudulent, and incompetent. I was a customer for a few years. Like I said, their product mostly works but, if you ever have an issue, good luck. And, if you ever need to make the slightest modification to your settings, Podium restarts your contract. I've never encountered a company like this in my 20 years in Tech.

Warning to All E-Commerce Businesses Podium is not a suitable product for online stores. It does not support Google product reviews, which are essential for generating Google Shopping Star Ratings and boosting ad performance. This platform is clearly built for brick-and-mortar businesses that rely on Google Maps and location-based reviews, not for e-commerce operations. 💰 The costs are outrageously high compared to the limited functionality provided. ❌ No product review integration ❌ Not built for Shopify or other e-commerce platforms ❌ Poor value for money If your business relies on product reviews to drive sales, avoid Podium. There are far better, more affordable review platforms made specifically for e-commerce. Podum ask for a 12 month contract after signing it they change there costings I still could get out of my contract

Avoid this company like the plague. Podium is a textbook example of dishonest business practices. They promise flexibility, then trap you into a contract you can’t get out of — and then have the audacity to keep billing you even after you’ve tried to cancel multiple times. We were told our contract ended in August 2025, and tried cancelling MONTHS ago. Only now are we being told it’s actually August 2026? Total bait and switch tactics. The platform barely works (messages now fail to send!), and their customer service is a joke — unresponsive, dismissive, and conveniently silent when it comes to cancelling. No transparency. No accountability. Just empty promises followed by unauthorised charges. We’ve now had to escalate through the Australian Small Business Ombudsman and dispute the charges through Capricorn, since they’ve ignored our emails and failed to follow through on their own contract terms. If you’re a small business, DO NOT TOUCH PODIUM. They’ll lock you in, bleed your bank account dry, and leave you with a broken platform and zero support.

Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business. At signup, we were promised a call queue feature, which was not available until eight months later. The call reporting tools were inadequate, providing little to no insight into where calls were coming from. Phone quality was consistently poor, with many customers unable to hear us clearly. A significant number of our text messages failed to deliver, and because there were no notifications, we lost valuable customer opportunities. Customer service has been ineffective. We were repeatedly transferred between agents, and follow-up on issues was virtually nonexistent. The service is priced at nearly three times higher than comparable platforms, despite offering less reliability. Finally, when we attempted to cancel, our contract specified that cancellation within one month of the next billing cycle would avoid additional charges. We canceled 31 days before our next payment, yet Podium still attempted to bill us for another full month. Overall, Podium has over-promised and under-delivered at every stage. The lack of reliability, poor communication, and disregard for contractual terms make this platform an extremely poor choice for any business looking for dependable communication solutions.

Writing a review after being a customer for over a year now. Right from the start of the contract I felt like I wasn’t getting what was advertised to me at the time. And said features were additional add ons costing me more money. After consulting with a representative at a coffee shop and doing some strategy, it still didn’t work and most of my customers stopped receiving sms because well it’s annoying. Then I tried to cancel and they would not stating I was locked into this contract and could not leave without paying a fine. Well I stuck out the contract and now I’m getting a phone service for a fraction of the cost and all the same features. $500/month compared to $50/month. Pretty much a no brainer to switch. Two stars just because they were nice but they just sucked.

If you’ve ever wanted to feel like you’re breaking up with a clingy ex, Podium’s cancellation policy is here to make your dreams come true! Apparently, to cancel your account you need to notify them 30 days before your contract ends which is adorable, because who doesn’t plan their relationship breakups a full month in advance? It’s like this: Want to cancel? Too late! Didn’t mark the exact date in your calendar back when you were young, full of hope, and signing the contract? Congrats, you’re auto-renewed for another year! 🎉 On the bright side, they do make sure you’ll never forget them because nothing sticks in your memory like monthly charges and the sweet sound of customer service saying, “Sorry, there’s nothing we can do.” Would I recommend Podium? Absolutely Not… if you enjoy time travel, because you’ll need to go back in time to cancel on the right day.