PodiumReviews of podium.com

My experience with Podium has been frustrating and disappointing. I initially signed on because I was drawn to their AI chatbot secretary, Avery, which was marketed as an advanced virtual receptionist to streamline communication for my small business. Unfortunately, Avery has been inconsistent, glitchy, and in several cases, off-putting to my clients — some of whom shared direct negative feedback. Most concerning of all, the AI chatbot inappropriately provided medical advice about a prescribed medication to one of my clients — without my permission and without seeking directions from me. This is not only a violation of professional boundaries but a potential liability and a serious safety concern. In addition, Podium has failed to deliver basic promised functionality, such as integrating more than one social media account — an issue that has remained unresolved for months. Despite my repeated efforts to work through these issues, the service has not improved. When I attempted to cancel, Podium refused to process my request via email and insisted on a phone call, even after I explained that my attorney advised me to keep all communications in writing. I chose Podium because I believed they stood behind their services and cared about their clients. Sadly, that has not been my experience. I strongly caution other businesses to think twice before signing on.

I would give a zero if I could. I cannot believe a legit business would act the way that sales people from Podium act. The constant cold calls even though we've repeatedly declined to use their product. The sales people then argue with you as to why you don't want to use the product. Judging from the vast majority of other reviews, this is a common theme with this outfit. Maybe the Utah Attorney General should look into this company. Be willing to bet there are some questionable business practices taking place there.

Overconfident with no Urgency Just got off the phone with Podium Customer Service looking to address an issue they caused with some recent changes to their product. The rep was overconfident, showed no urgency in resolving the issue we brought up to him, and regurgitated some scripted "we care about your business" rhetoric. I'm not convinced sir.

they are thieves and will steal your money. Podium is not a software company, podium are thieves. we closed the account, they offered us 2 months free. they kept charging us. it is almost 6 months now and they keep charging us. I have all the conversations and emails. I will report you to ACCC or the relevant Government responsible for such a scam.

My experience with this company was a complete disaster, and I strongly advise against signing any contract with them. They will lock you into a 12-month commitment, so please, DO NOT SIGN UP. Their service is terrible, and they will send you to collections immediately. I initially signed a one-year contract, but they automatically renewed me for another year without my consent, which is incredibly frustrating. I remember being told that after the first year, I could switch to a month-to-month plan, but now they are refusing that option and sending me to collections instead. This is the options they are giving me to cancel me or to break the contract ( supposedly contract ) - A legal document stating you have closed your business - A screenshot of your Google Page marked as permanently closed * I personally don’t think I’m supposed to do any of this Save yourself the headache and choose a reputable company that truly delivers on its promises. DO NOT SIGN UP WITH PODIUM

"Our experience with this company was a complete disaster, and I strongly advise against signing any contract with them. We were lured in with promises of specific functionality – departmental separation of text messages – for a 12-month commitment. It quickly became clear that the platform didn't deliver on this core feature. Even their own salesperson admitted to misrepresenting the product, citing their inexperience and assuring us we could cancel and only pay for our usage. This assurance proved to be a blatant falsehood. When we rightfully canceled due to the platform's inadequacy, they sent us straight to collections. This is not just poor service; it's a demonstration of deeply unethical business practices. Don't make the same mistake we did. We've since switched to Kenect and found it to be a vastly superior solution. Kenect offers a wider range of features, significantly better support, and at a fraction of the cost. Save yourself the headache and choose a reputable company that delivers on its promises."

Some decent features- but is easily replaceable by better platforms. Terrible account management- we had multiple "managers" servicing our account in just over 18 months. Trying to reach them is impossible, and you have to schedule a call to even talk to them- I couldn't get a time slot for 1.5 weeks! Then, be careful of the auto renewing contract. They will not let you out of it even if you are dissatisfied using the product or no longer need it. DO NOT SIGN this.

Cannot get this company to leave me alone. I am not interested in their product and they continuously call and email me. They are rude to my staff and refuse to take no for an answer. Completely unprofessional.