PodiumReviews of podium.com

Podium has been an extremely frustrating and disappointing experience. The app works poorly, notifications are often delayed by hours, and when I do get a notification it’s incredibly hard to even find the message once I open the app. Sometimes it doesn’t show up at all. They promised call screening and simply don’t deliver on it. The AI bot does the opposite of helping. It answers questions incorrectly, confuses clients, and ultimately creates more work for me, not less. Calling it a free add-on doesn’t help when it actively makes the service worse. I’ve also had seven different customer success managers, which means no one ever knows my account, my business, or the ongoing issues. Every complaint starts from scratch. There is zero continuity or accountability. The pricing is astronomical for how unreliable and clunky the platform is. For what they charge, I expected a streamlined, dependable business communication tool, not something that actively interferes with daily operations. I would not recommend Podium to any business that relies on timely notifications, accurate client communication, or real customer support.

Started out well, but after a couple of years we realised what terrible value for money this service is. They make you do all the work for no results while they collect the fees. We have been trying to cancel for months (including in writing) which they ignore. They just continue to take payments. We blocked payment with our credit card provider, so they set up a new merchant code and went back to debiting. Now they say we are contracted for a further 12 months. They claim they sent us a renewal agreement recently which we have no record of. Pricing Is an issue. It keeps increasing as service declines. We were charged over $1,200 per month while only sending a few campaigns a year. The larger your database, the higher the tier they lock you into. Absolutely no consistency or transparency in billing. Podium is good at aggressive sales tactics. Terrible at customer service.

6 years of telling them I'm not interested and they still continue to call and pester. A cleaver person would have moved on. They are perpetual callers who bug the crap out of you

Burnetts Automotive on McCall Rd. Manhattan, Kansas. A long time car repair, tires, battery business in Manhattan. I drive an older car, Burnetts has worked on this car large and small repairs, tires and battery replacement. Always an excellent results with the repairs with reasonable pricing. So never dis appointed with their service. More importantly their customer service is more than expected, I am much older than I used to be, so their respect and consideration, their appreciation of me as a person and customer is important. I find that doing business with this company is a good thing for me.

We recently got a digital podium from Purplewave FZE and it works great. The touch display is smooth, all ports are easily accessible, and setup was quick. Highly recommend for schools, offices, and corporate events.

When will these people quit calling

I really wish I had read these reviews before signing up! We chose Podium mainly because of the advertised QuickBooks integration for reviews—but that feature never worked as promised. We decided to cancel and switch providers. Initially, Podium claimed I hadn’t contacted them within the required 30-day window, so they said I’d have to keep paying for another month. Then, trying to get the PIN to port my number to a new carrier was a nightmare—they seemed to hold it hostage. It took three weeks and countless emails and phone calls before I finally got the PIN. Now, two months after my original cancellation request, they’re telling me I’m locked into the contract for another year! Most responses I get seem automated, and there’s zero sense of urgency—unlike the prompt replies now that I’m pushing to cancel. Horrible customer service. Avoid this company at all costs!

I bought voxy and i am happy with it