PodiumPodium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Podium (podium.com) has 359 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Zach
Company constantly bombards our staff with calls and unsolicited texts trying to upsell, even after being told repeatedly to stop. The webchat works ok, although a key feature we were promised upon sign up as being in "beta" and "upcoming" has never been produced, 2 years later. Tech support is unhelpful during outages.
Jonathan D.
We find this a great tool to use for communicating with customers and creating leads. Also for collecting on past due accounts. And the phone system has been a boom for training our sales staff as well as reviewing customer interaction to keep informed on what has taken place in previous conversations. Jonathan Davis Doo Wop Shop
customer
Ease of use and like options
Lauren H.
Every rep who has ever helped us has been wonderful! Reaching out is very easy and someone is always quick to respond. The service itself has been a game changer for us, and we are happy to be a member.
PHILIP R.
I have been in the process of implementing the Podium AI and EMR. Every step of the way has been extremely pleasant. I have been working closely with Daniel on a weekly basis along with many of his coworkers during this process. I look forward to each Zoom meeting with their team. Something I can't say about all the other meetings I have.
Jim F.
The system, declined my payment however, I had way more in the account. This is a very low-end cheap system. I inquired and couldn't get any reason from my shop. This is another one of those low-end systems that are a "wanna be" PayPal system. Going forward, any merchant that uses them, I am going to tell them no thanks!!!!
Response from PodiumJan 27, 2026
We’re sorry to hear about this experience—it’s understandably frustrating when a payment doesn’t go through as expected. Payment declines can occur for a number of reasons outside of available funds, including bank-side security checks or transaction settings, and we’d like the opportunity to look into what happened here. We weren’t able to identify the specific cause from this review alone, but our support team would be happy to investigate and provide clarity. If you’re open to it, please reach out to us directly so we can review the transaction details and help resolve this.
Duncan A.
The site loads well and bare information is available, but there are areas that seemed to be unclear. I did not experience any significant challenges, but there are some aspects that could be done better. It works, although it can be done better.
Fay G.
Manzoor delivered car. He was very polite and the communication was fantastic.podium is good company
