Pocket Door SuperstoreReviews of pocketdoorsuperstore.com

I ordered a dual pocket door system from here that clearly stated that it was in stock and would ship the next business day. It has been almost a month and I've only received half of the order. I've reached out to the main manager Ben through email twice with no response, called the customer service center and they supposedly "escalated" the issue to the same person who hasn't responded to my emails and to date I still have no resolution. If you can't keep your items in stock, DONT ADVERTISE AS IF THEY'RE IN STOCK!! Now I have a huge project just sitting waiting on this door system. Last time I buy from here, prices are also outrageous BUT since it was "IN STOCK" I went ahead and placed the order.

Good customer service on correcting an order

This door was bought to be retrofited to our home. I, as a homeowner needed to check and see if the door was appropriate to our place. In order to do so, we need to open, measure and check if the construction of everything works; "measure twice" but if us opening it voids that then I wouldn't have bought the door from this place. PLEASE MAKE IT CLEAR. IT WAS NOT and NOW I HAVE THIS DOOR that I need to resale on a third party site.

Prompt delivery of my pocket door trim package. It was exactly as described and arrived in undamaged condition. Wouldn’t hesitate to buy from them again.

I was looking for a quality pocket door for my kitchen and after a lot of research I chose the Eclisse Classic Single Pocket Door Kit. I am really happy with the quality and features of the product and their customer service. Their website is very user friendly and makes available only the accessories and options that are compatible with the product you select. I called customer service with questions about my order and they answered all my questions and followed up with an email explaining everything. My contractor was also impressed with the quality of the frame and the finishing kit. This is a great quality product at a very reasonable price.

no communication. no tracking information sent. took my money and ZERO contact. I called the contact phone number and left a message to return my call and NO ONE did. Poorest customer service I have ever...EVER!, experienced. updated- I ALWAYS check junk mail folder, a habit that is 25+ years old. This is the first communication I have received from you.

The Customer Service team was very responsive to all my calls and texts. They really put the customer first and it was noticed and appreciated. They work with you to make sure you are satisfied and we are. Thank you to the entire Pocket Door Superstore.

Excellent customer service and fast shipping. Helped me select the best options and kept me from spending more than I needed for incompatible products.