Ariella O.
Dresses are the WRONG COLOR and I will not use them for future events.
We ordered the bridesmaid dresses from seperate states, so we used this website, instead of a local store to make it easier. The dresses were delivered around the time they were estimated to be, so that was a positive. Once they arrived, however, they were not the color we had ordered. The color on the website was a significantly lighter blue than the ones we recieved. I think there can be a measure of allowance for the fact that items may look differently online than they do it person, but this was not the case. The blue we ordered was obviously not the same blue that we recieved. If the fit wasn't quite right, that can be tailored, but the color cannot be as easily altered.
Response from PSBridal.comMar 24, 2012
Hello Ms. Osis, We are sorry you are having trouble with your purchase. If you will send your dress back to us we will be more than happy to inspect the color of the dress and if there is indeed a problem we will gladly replace the dress with the correct color you ordered. Colors on a monitor often are not very close to actual fabric swatches so it is always a good idea to view the actual color samples first hand to ensure you are getting what you want. We make it a point to inspect all our dresses before they go out to ensure the colors are correct. If there is an error, we are more than happy to help rectify the situation if given the opportunity. Please contact our customer service department at your earliest convenience and we will gladly assist you in getting the dress returned and inspected. Also if you wish to have a swatch mailed to you of the color you ordered we will be happy to do so. Thank you, Chris@psbridal



