PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

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About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stephanie M.

Jun 3, 2026

I had a terrible experience with Plush…

I had a terrible experience with Plush Rugs. I didn't get updates on the status of my order, so I had to reach out to them multiple times to check in. The rugs finally arrived after weeks of waiting, but they came FOLDED instead of rolled. So, now I have to lay each one out and steam or place heavy items on them to try to reduce the creases (there are many). They're large rugs, so it's going to be a nightmare trying to resolve this mess, and it will require hours of my time. I wasn't expecting this after investing as much with this company and waiting as long as I did. It's really unfortunate and upsetting overall. I need to order more rugs, but with the condition mine showed up in and the experience I had with this order, I'd be concerned it would happen again.

Response from PlushRugsJun 4, 2026

Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team

About PlushRugs

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026