PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

680 approved reviews, newest moderated first

Sandra
Jun 23, 2026
It’s simple
It’s simple. I love them. Modern style. Great colors. Attention grabbing without being overstated or distracting. They look like they belong in the room.
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Lisa S.
Jun 22, 2026
Shipping time less than expected and…
Shipping time less than expected and product was better than expected. Excellent quality and features.
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Ari A.
Jun 18, 2026
Good overall but better order tracking needed
We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not useful. Since the website said it was in stock we expected to see a more informative means to track our rug. That said, our rug came relatively quickly.
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Anne Marie K.
Jun 17, 2026
Need better communication
There needs to be more and better communication beyond "we've rec'd your order , we'll let you know when it ships." When I called for more detail, I was told 3-5 days processing, 3-5 days shipping . And yeah, it could be shipped via UPS or Fed Ex. No approx dates which I need since I'll be leaving the country for a vacay.
Response from PlushRugsJun 17, 2026
Hey Anne, Thanks for the feedback, I apologize for an inconvenience this may have caused. In case it is helpful, we do list estimated ship-by and delivery dates during the checkout process, as well in the order confirmation email we do provide the estimated ship-by date. I see on your specific order, the email confirmation stated ships-by June 15th at the latest and your order was confirmed delivered via FedEx on June 12th. With the way many of our warehouses operate, we do have to provide approximate dates for their average lead-times, and then once the item is in our carriers possession it's typically a 3-5 day transit time. I'm sorry we couldn't give you a more exact delivery date with you leaving the country, please let us know if there's anything else we can do to improve our processes. - The PlushRugs Team
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Mary K.
Jun 16, 2026
Great Rugs!
All the rugs I’ve ordered from Plush Rugs seem to be good quality! They do not disappoint! Prices are very reasonable too!
Response from PlushRugsJun 16, 2026
Hey Mary, Thank you so much for leaving us a review! We're glad to hear you like your new rug and the price was just right! - The PlushRugs Team
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Mark C.
Jun 13, 2026
Thin Carpet
The description of the carpet I purchased said the pile was 1/2 inch it is less then a quarter inch. Description alsosaid it doesn't slip it does. Very dissatisfied! Wold not purchase another carpet from PlushRugs!
Response from PlushRugsJun 13, 2026
Hey Mark, Thank you for sharing your experience. We're sorry the rug wasn't what you had hoped for and we would strongly encourage you to reach out to our team to give us an opportunity to address these issues. I would like to clarify that the product description does not state that the rug is non-slip. For use on hard surface floors, we generally recommend a rug pad to help minimize movement and add additional comfort underfoot. While we're disappointed that this rug did not meet your expectations, we appreciate your feedback and thank you for giving us the opportunity to earn your business. - The PlushRugs Team
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Linda
Jun 12, 2026
rug was very well packaged/protected
rug was very well packaged/protected. Recently shipped items from various retailers are arriving with ripped boxes and occasionally "filthy" wrappings . This was only slightly dirty and as said very well protected. Rug was in perfect condition
Response from PlushRugsJun 12, 2026
Thank you for giving us a try and for the glowing review Linda. I know the feeling about the packaging and some of those FedEx/UPS trucks can be so dirty! I'm glad ours arrived to you in good shape. - The PlushRugs Team
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Stacy
Jun 11, 2026
Awesome quality rug and service!
Awesome quality rug and service. Plush rugs are the best at service, quality and speed of delivery. We’re so happy with our new rug! Thank you so much!
Response from PlushRugsJun 11, 2026
Thank you for taking a moment to leave us a review Stacy, we greatly appreciate all of the compliments! - The PlushRugs Team
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