PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

So easy and helpful!

I'd been sick for a few weeks and being a wife, mother etc plus trying to keep up with the household, I was so stressed. I had heard from a friend about PlushCare and gave it a shot. The visit was about 15 minutes long and within the hour, my antibiotics were in my hand and now I'm feeling so much better! It was a total blessing!

Very easy to book in - Dr Rodgers was thorough and very kind. Would definately recommend

Provider was efficient, knowledgeable, pleasant, and made sure I had no futher questions or concerns.

Most doctors face to face don't listen to me & I'm pretty precise about my issues. Their Dr. David Hall, listened, prescribed the correct medication & reviewed my medical history all in under 15 minutes!! Kudos, Dr. Hall! You know your stuff!

I had a terrible experience with PlushCare's billing practices. After a telehealth visit in August 2024, they contacted me asking for immediate payment, which I made. Later, I followed up with my insurance provider to confirm coverage, and they sent me an Explanation of Benefits (EOB) proving they had paid PlushCare the full amount for the visit. So at this point, PlushCare has been paid twice—once by me, and once by my insurance. Despite multiple emails and providing the EOB as evidence, PlushCare has not refunded me. I’ve been requesting a refund since February 2024, and each time I contact them, I get the same generic response: “We’re working on it.” It’s now been months with no resolution, no updates, and no accountability. This isn’t just slow service—it’s borderline unethical to withhold money that doesn’t belong to them. Consumers deserve better from a healthcare provider. Until PlushCare improves its customer service and billing transparency, I do not recommend them to anyone. I’ve also filed a formal complaint with the California Department of Consumer Affairs about their business practices.

Thought I would give virtual care a shot. I made an appointment and waited online. 15 mins after my appointment was supposed to start I received an email saying they were running behind and my appointment needed to be rescheduled...yet they still charged me. You know what they say, you never get a second chance to make a first impression...another garbage virtual "healthcare" company.

My doctor, Dr. Kanwal, has given me exeptional care. Dr. Kanwal is knowledgable, prompt, pleasant and caring. She has patiently answers my questions and always has my health and well-being as a priority. I highly recomend her to anyone looking for an exceptional doctor.