Corina Z.
Random little girl
They put a random girl when I uploaded a picture of me and my daughter.. the video was nice until I saw the random little girl. I will not be showing this to her on her birthday. .12/11/25
Response from PlusCup – Personalized Videos for Kids & AdultsNov 27, 2025
Hi Corina, We completely understand your frustration, and we’re truly sorry about the mistake. We’ve already sent you the updated video, we’re currently dealing with a very high volume of requests and creating over 100+ videos a day, so sometimes errors happen, but we always fix them right away. When we sent the original video, we mentioned that if you noticed any issues, please let us know first so we can make adjustments for you immediately. Unfortunately, the review was posted just 2 hours later, and sometimes we can’t reply instantly due to time differences. We hope the corrected video meets your expectations, and we’re always here to fix anything for you. Thank you for your understanding. Pluscup Team



