Skye G.
I ordered my video not even 24 hours…
I ordered my video not even 24 hours ago and already recieved it!! My little one was soook excited to watch!! Absolutely awesome job done by pluscup!!

At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Video & Sound · Union, New Jersey
Excellent

Video & Sound · Bellmawr, New Jersey
Excellent

Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
654 approved reviews, newest moderated first
Skye G.
I ordered my video not even 24 hours ago and already recieved it!! My little one was soook excited to watch!! Absolutely awesome job done by pluscup!!
TV
So cute and perfect for my 4yr old! We did the Gabby one and she loved it! It really made her feel special to have her favorite character wishing her a happy birthday.
Amarie J.
I had a similar experience as some of the bad reviews. They added my son's picture and he was turning 5.I paid for 24 hour delivery. It was a Elmo video, the message was wrong. The message was for a girl name Ollie who was turning two. They kept saying she in the video( I have a son). My personal message that I also paid extra for was not included. Someone by the name of Lina sent me a message stating that they would be fixed immediately. That was Sunday. Today is Tuesday. They stop replying to my emails. Still no video. I don't need the video now. I'm very disappointed I wouldn't recommend this service. Well at lease don't pay extra for the 24 hour service. Too many mishap and the job is not correctly done. They will take your money and not deliver the RIGHT video. I don't recommend playing this video at the party without reviewing it alone. To delivery a video that's incorrect is not a job well done. The job isn't done. You don't go to the shoe store and buy two left shoes and then tell someone well you have two shoes. That's insane!
Response from PlusCup – Personalized Videos for Kids & AdultsMay 12, 2026
Hi Amarie, We’re truly sorry for this experience. You are absolutely right to be upset, and we completely understand your frustration after receiving a video with the wrong message. The first video was delivered within the rush timeframe, but unfortunately the wrong template and message were used by mistake, which should never have happened. We also understand how disappointing it was to not receive the corrected version in time for the birthday. Your video has now been edited and corrected. Please check your emails, including spam/promotions folders, for the updated version we sent. Again, we sincerely apologize for the mistakes and the delay in communication. We appreciate your feedback and understand how disappointing this was, especially for such an important moment for your son. Thank you, PlusCup Team
E.j. G.
Great product and great customer service! Will definitely be ordering again!
Brandon
Amazing work! Very realistic. We got the Peppa pig one for my 4 year olds birthday and she loved it! Thank you
Shaun J.
Very timely delivery, great quality, I'm sure my son will really enjoy this on his birthday!
Customer
Was amazing my granddaughter love it
Sofia B.
Absolutely love the video they made to my daughter’s birthday! She will be so excited to see Moana talking about her. I appreciate the team’s work and responsiveness!