PlayologyReviews of playologypets.com

FANTASTIC customer service!! We have many of their toys. Our pittie tore apart a toy within 24 hours of buying and I reached out, they offered to send a stronger rated toy (at no cost) and it hasn’t left his mouth since. Highly recommend this company and their products!

This company is awesome! The chew stick toy has been a favorite with our dog one. So much so- the first stick lasted years and we just got a new one and it’s the one and only go to. We tried the dry tech recently for dog two. A real chewer that one and we realize it’s better for a less aggressive chewer. But still our dogs both wanted to play with it. Karen was super helpful directing us to a better option for that real chewer dog. She offered a replacement and was so thoughtful to do so. Small companies are my go to…engaging with real people instead of corporate bots. Will definitely use Playology for our dog toy needs!

I bought a toy, it’s a bird on a spring with a suction cup. The toy was missing a part. My cats loved the toy, but I thought their experience would be better with the suction cup part working. I reached out to Karen at Playology and she sent me the part that was missing and a whole new one. Now my two cats each have one and they both love the toy. Thank you sooo much! It’s a great toy.

I had purchased a toy from Playology at my local Petsmart for my 6 month kitty. That toy broke only a day later. I knew Petsmart would not accept a refund or return so I reached out to Playology as they display a customer service email on the back of the package. Karen was a dream to work with. She immediately offered solutions to get my kitty a toy that was better suited for him to replace the broken one. This kind of customer service was above and beyond what I expected and I’m so grateful.

I recently purchased a Playology toy that didn't work out for my pup who is an aggressive chewer. I contacted Karen at the company and after answering a few questions, she arranged to have a toy sent that would work for my little guy. The toy is so great and my pup loves it! It's currently his "go to" toy. He's able to play with it without destroying it in 10 minutes. I appreciate that Playology stands behind their products and takes the time to accommodate a dog's specific needs. Wonderful customer service! I will purchase from them again. Thank you!

I recently purchased several Playology cat toys that my cats unfortunately had no interest in, so I emailed the company about my experience. I received a response the very next morning apologizing and asking a few follow-up questions about the toys as well as some details about my cats. I replied back and received their response almost immediately. In their response, they offered to send me some alternative toys that my cats might find more interesting based on the information I had given them. They asked me to let them know which toys I would like, and they would get the replacements sent right out to me. It was so refreshing to be treated with such respect and understanding in my correspondence with Playology. This is a great company with excellent customer service that truly stands behind their products.

Fantastic customer service. My dog is an aggressive chewer. Not realizing the diffrent levels of strengths I purchased a toy that she destroyed within a few minutes. I contacted Karen at Playology and after conversation about breed,age, and size. I was sent an appropriate toy for her chewing habits and she is still enjoying it. I appreciate the quick response and education. I definitely recommend Playology and will purchase additional toys in the future.

I bought a toy for my small sized Cavapoo. However he tore it up within a day. I contacted Karen at customer service and she educated me on the different toys available according to their chew type. My puppy is a very aggressive chewer so not only did she recommend a Playology toy, she sent me one. 2 weeks later my puppy is still enjoying it! Thanks Karen!