PlayologyReviews of playologypets.com

Karen was so helpful when my puppy chewed through what I thought was an indestructible bone. She responded immediately and offered to send me two new ones to replace the ones that were ruined. This company stands by their name and their customer service is top notch. Hard to find anymore. Highly recommend buying their products!!

I contacted customer service and Karen provided awesome customer support and addressed an issue with a product. She provided excellent communication and follow up. Karen explained the rating for their toys which is helpful if you have a tough chewer! I highly recommend Playology!

The customer service experience was amazing. I had a slight issue with my toy and I sent an email to the contact info on the back of the packaging. I sent in pictures and a description of what occurred with the toy. After speaking with one of the staff, they were able to send me a new toy that better suited my pup. Amazing company who truly cares about their customer. I have tried so many toys in the past and none of them have worked. I am so grateful for Playology and their amazing customer services

I initially had some reservations about purchasing a $20 ball for my dog from Playology due to my past experiences with other brands. I have struggled to find toys that can withstand my dog's love for squeaking them, as they usually get destroyed within a few minutes. However, Playology's high quality and sturdy construction justified the extra cost. Unfortunately, the squeaker in the ball was destroyed after only about three minutes of fetch play, which left me feeling disappointed and unimpressed with my purchase. In light of this, I decided to reach out to Playology for guidance in selecting a better option for my dog and my budget. Fortunately, I had the pleasure of speaking with Karen, an employee, who was extremely helpful and provided exceptional customer service. Karen offered several suggestions for alternative toys that would better meet my needs, and she went above and beyond by sending us a new replacement toy. Furthermore, she generously allowed us to choose any product we wanted to try, in order to ensure our satisfaction. I am incredibly grateful to Karen for her kindness, assistance, and generosity. Thanks to her, we now have a toy that is still intact and durable. If it hadn't been for her outstanding customer service, I might not have continued purchasing from Playology. This positive experience has shown me the value of persistence and the importance of giving a product a fair chance before giving up. Thank you, Karen

You couldn't ask for better service or more consideration. I wrote to say my dog didn't care about the chew toy I had purchased for him. The person I was dealing with asked questions about him and sent me pictures of possible toys of interest and then mailed me a replacement.We went back and forth several times. She couldn't have been more helpful.

Just bought one of the Playology Channel Chew Rings, for $18 and it lasted 10 minutes before my dog tore chunks out of it. This is absolutely unacceptable. The ring was intended for my 2 yr old American Bulldog to help with her separation anxiety when I leave the house. It literally didn’t even last 10min before I saw the pieces on the floor and had to take it away. Had I known these over priced products were so poorly made with cheap materials and not at all durable, I would have never bought this. And apparently $18 was on sale, so I can’t even get my money back! Funny, I purchased a Kong cube last year for $20, that is way thinner, and it still looks brand new to this day! Just wanted to get her something new to keep her attention, but I should have stuck with the brands that I know are good. My fault for believing that other companies actually still care about making good products!

I purchased a Playology round donut style toy and paid roughly $25 for it. After looking at different people experiences I decided for that price it has to be good. I brought the toy home to my 16 month American Staffordshire Terrier and she had it in shreds and swallowing pieces within 4 minutes.

I had a great experience with Karen in customer care! After my dog destroyed two toys within minutes, I reached out expressing my disappointment since these toys are not inexpensive and are marketed as tough. Karen listened to my feedback and suggested that I try one of their higher ranked toys for my dog. She provided two recommendations, asked which flavor I wanted and sent me two brand new toys for free! It’s been a few months and my dog hasn’t made a dent in either but plays with them all the time. Thank you to Karen for working with me and restoring my faith in the company!