PlayologyReviews of playologypets.com

Outstanding! Karen went above and beyond to help me with my problem. Thank you!

If I could give 0 stars I would. Our dogs love these bones. They are both well under the 50 pound limit for the medium size bone. Our 37 pound French Bulldog chewed so hard that he ate the end of the bone. It would not pass through his digestive system. So he had emergency surgery at $5,000 to get it removed. He is doing well. We will never buy one of these bones again.

I bought a toy product because of the happiness guarantee. My 🐈‍⬛ had stopped playing with all but strings and was scared of first toy. Karen, a company representative and I were in contact 3x, and today a new free toy arrived,a motorized whirling birdie. When I stopped playing with it, the cat jumped up and poked me then went to the table herself to try to retrieve it. 😻

Karen "customer service " will not respond now. 🤣 after a week of back and forth regarding 2 "crunch" balls I purchased were not making any noise, her request after telling her I have problems with my hands, sending her a very painful video, she agreed to send a replacement but now I emailed her once again to ask how long/when will I receive it. NO REPLY! DAMN!!! headache and all the pain I went though to take a video!!!!!

Their toy almost killed my cat. Caused an intestinal obstruction requiring emergency care. Playology refused to take accountability despite many other customers having similar experiences.

Had an issue with a product. Karen was above and beyond the norm of what you would call customer service. This company stands by there products firmly By far some of the best pet products on the market. If you need a great toy for your dog make sure you check with them first. Can’t be beat!!

I had purchased two of the toys that were rated for 50lbs and over chewers.(Dog toy fetch stick) My dogs destroyed them within minutes. I contacted the company and received a very timely email back from Karen in customer service. She was wonderful! I returned the toys to the store and sent her a picture of my receipt. She worked with me to get one of their toughest toys and is shipping it to me free of charge. If it works, I'll buy another for my other dog. Very satified customer! Easy to deal with company.

Purchased 2 xl balls and large stick. Was told at Petco that rep for playology advised lifetime guarantee and that is why it was twice the price of competitors toys. Toys started tearing and squeakers stopped working right away. Owner, Karen advised that they cannot replace due to age of toys. Never purchasing another product again from them.