Ronald B.
Customer Service Ok but communication slow.
The rod tip on my Serpent rod snapped on the first cast in early may and I tried contacting Customer service back on May 17 and got no reply. I then called on May 19 and got the warranty request initiated (I thought) but heard nothing into June. I called 2 more times and finally got an e-mail response on July 4. After a couple of more e-mails I finally received a replacement rod on July 27. The second lady I talked to on the phone said that the communication problem would be addressed. I believe this would have been concluded within a month if she had been handling my account solely. Pescifun equipment has exceeded my expectations and I would love to give CS a 5 star rating if not for the time involved. Ronald Bowers Houston, Tx.
Response from www.piscifun.comJul 20, 2021
Hi Ronald, I am very sorry that you feel this way. I have looked into your email correspondence and it looks like the original rod you had ordered was out of stock along with an alternate rod. The original rod came back in stock around July 15th. We then sent you another email asking for verification of your shipping address to ship your rod to you. Can you please check your spam folder to see if maybe it went there. I will also be following up with you tomorrow via phone call. Again I am very sorry for the break down in communication and this will be address with our team. We look forward to speaking with you and coming up with a solution that make you happy with our company. We strive to for excellent customer service and never wish to let our customers down.