JC
I have ordered many items directly from…
I have ordered many items directly from Piscifun. All of them have been as expected and performed at or above the dollar amount invested. My last purchase consisted of a 1 piece Serpent pole. Thankfully the pole arrived undamaged, however I believe it was all by luck itself. The packaging and care when securing the rod in the tube definitely needs attention. The pole was hanging out of the tube and the end caps were barely taped on. I purchase quite a few rods (14 in the last 6 months) , almost all of them are online purchases. The other companies always ensure the product is safely secure in the tube and suspended within so the tip or butt of the rod does not come in direct contact with the end caps. This one had a few pieces of bubble wrap and an insignificant tape job on the cap. It’s a shame because the rods do seem nice, I’ve ordered 2 so far. Hopefully they read this and can assure the customers they will try to protect the shipment as best as possible.
Response from www.piscifun.comAug 16, 2021
Hi JC, We are sorry your rod arrived in a damaged tube. We will warranty any rods that got damaged in shipping. Thank you for let us know and we will pass this to the shipping department for further review. If you ever need anything please do not hesitate to call or email us.

