Pioneer Law FirmReviews of pioneerlawfirm.com

I posted a bad review over a year ago and finally got a call from Pioneer Law Firm. Nothing since then. They are still taking my money and not giving me any information about what they are doing with it.

I would recommend this company to anyone

my 3 accounts have been handled acceptably. I want to add a fourth account and after numerous messages I finally got thru and was told to fax the paperwork and then leave a message to say when this was done. I have not heard back yet after leaving doing this twice and also faxing to the general number as told in a review. I:m still waiting to find out what it would cost to add the fourth acct on. Also not happy with the fact that I had to add to my monthly charge to solve the third card.

I have sent numerous emails to which I get an automated reply that someone will answer. I just sent one last week (July 21) and no one ever responded. I got the automated response with (Thread:45858) in subject line. The only time I hear from Pioneer is if they need to contact me. This whole thing is very trying and the last thing I need is to know my emails will not be answered. I sent to 3 separate email addresses that I have for Pioneer. I have asked 3 times about my Discover account and have not received any answers. So far I am not real impressed ....

I am beyond impressed with the care I've received from Pioneer since I made my first contact in Nov. 2014. I have recommended Pioneer to 2 others.

When I contacted Pioneer about my debt problem, I was so stressed out. After talking to Jeff, my stress level went way down. He put my mind at ease as he explained that many people are facing the same situation that my wife and I are. They have been there for me so far in this process, but I do wish they would be quicker to acknowledge when I have faxed them an important document. Another concern is the amount I have drafted out of my bank account has gone up twice. I just wish the amount we first discussed would have been sufficient for the entire 48 month program. I am stretching it now to have the funds available each month and can not afford for it to go up anymore. That should have been settled at the beginning. But, yes they care and they do help.

Pioneer promised to settle my credit card debt at a reasonable fraction of the existing debt within 36 months. So far they are on schedule and in fact overachieving. Their internal systems do need some work; the triage telephone system sometimes goes into a loop, documents need to be sent several times before they are properly processed and I even received information about another client once in error. All of the people I have interacted with at Pioneer are always professional and courteous, but many times they are not knowledgeable about my situation and therefore spend time reviewing my file while in a telephone conversation. It also seems that the clients files are not always up to date and do not reflect recent activity. In summary my experiences are positive and if the current path continues the results will be outstanding so dealing with some systems issues will not seem to be material if the end goal is over achieved.

This is the most awesome company to work with. I have no complaints.