Stephanie L.
Friendly and quick assistance with the…
Friendly and quick assistance with the online chat feature

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Stephanie L.
Friendly and quick assistance with the online chat feature
Sandra M.
EXCELLENT Customer Service. Very responsive and helpful. They know the program inside out and are always so nice and patient.
Sarah S.
Great technology that empowers kids to practice with technology in a healthy way! Also gives me, the parent, piece of mind around their safety and well being. One thing to know and should be improved on: this phone can very easily be factory reset. My 12 yo son did this accidentally while trying to power up his phone and it erased everything, including the software. This is a major flaw, especially if there is a sneaky kid trying to get around Pinwheel's tech. That should be disabled somehow for a kid phone or only allowed for admins to do. CS was very helpful and replaced the phone quickly. Thankful for great customer service there! All in all, I still appreciate what pinwheel is doing, and I am a big fan! We even have a back up pinwheel phone as a "house phone" to keep spammers from invading us, and it comes in handy in a pinch if another phone is dead (or factory reset)!
Caitlin
I had an issue with apps loading slowly on my new phone. I reached out to customer service, and Nina got back to me right away. The problem resolved itself (I think the apps just needed some time to load),but I was so impressed with how responsive Nina was and hope this is representative of how the company works. This is a great product!
Nicole M L.
Love it so far! For 12 year old girl. Graduated from GIZMO watch by Verizon. She is SO excited and now does not feel so alienated from her volleyball team (she was the only player without a smart phone).
Sarah McDugal, Wilderness to W.
Super helpful and quick to respond!
Heather M.
Super helpful in walking me though fixing a bug! Thank you!
Sara M.
I really appreciated the thorough and quick answers I received to my questions about the phone. Thanks to the Pinwheel team for being on it!