Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

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Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

J H.
Oct 1, 2021
It was a great experience
It was a great experience. The customer support staff was very knowledgeable and worked hard until my issue was resolved.
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Bill
Sep 29, 2021
Dialer app wasn't working
When we received my son's pinwheel rugged phone the dialer app would only work for one call and then freeze. Because I was busy and you are on Central time, it took a few days of back and forth to pinpoint and describe the problem. The latest update to the Pinwheel app was just installed remotely and everything now seems to be working as it should! Glad it's working! Thanks!
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Laura B.
Sep 29, 2021
So appreciate the team at Pinwheel
So appreciate the team at Pinwheel! So much patience and easy directions via the help desk; thank you all for helping to keep our vulnerable family members safe.
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Aaron J.
Sep 27, 2021
Pinwheel tech support (EMS)
Pinwheel tech support (EMS), identified my issue and offered a resolution very quickly. As it turned out, there is a limitation in the phone manufacturer’s hardware which Pinwheel cannot override (the factory reset function can’t be disabled, and for good reason). Since it did occur, they’ve quickly sent us a new phone all set up ready to go.
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Sarah M.
Sep 27, 2021
We are new to using pinwheel
We are new to using pinwheel, about a month in. So far it has been great - given our 12 year old a sense of responsibility as we were previously people that said she'd not have a phone until she was 16 at least! This met her needs of communication, checklists, access to music, and our parental needs of no social media and internet. Customer service has been amazing from initially inquiring about the phone before purchasing to a current issue they resolved immediately and without hassle. I'd recommend pinwheel so far to anyone with children or teenagers alike.
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P. C.
Sep 27, 2021
2-3 stars
They are fairly prompt at getting back to you, but we have had the phone x 8 months, and always seems to be an issue with some piece of the technology. Not worth it in my opinion. Also too many modes. The general idea of a kid-safe phone is great; but there needs to be a lot of technical upgrades before this phone is really practical.
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David B.
Sep 24, 2021
Melisa was awesome
Melisa helped my daughter and me through a host of issues with her Pinwheel phone. She was patient and thorough and a ton of help.
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Rhiannon G.
Sep 23, 2021
Great team
Great team! They kept helping until we figured it out
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